Corporate Manager, RCDC Events and Activities

Above property position. Designs, develops and coordinates on-site events and special activities at The Ritz-Carlton Destination Club Properties for Members, including families, adults and kids. Partners with the individual properties to verify consistent, high level service throughout the pre-event, event and post-event phases of the event or activity. Creates relationships with in-market vendors or companies that may host or provide services for the event or activity. This position works with property leaders to implement recreational strategies, event activities, partnership activations and verifies the implementation of brand service strategy and brand initiatives.   

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years’ experience in the recreation management or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Executing Event/Activity Operations

• Solves problems and/or suggest alternatives to previous arrangements if necessary.
• Leads pre-event and post-event meetings or conference calls with the property leaders and/or vendors.
• Understands association budgets for the events or activities and manage accordingly.
• Manages the experiences from above property, from turnover to the site leader through the post event phase.
• Conducts pre-and post-event/activity meetings as required to review/communicate any needs and feedback.
• Adheres to all standards, policies, and procedures.
• Celebrates successes and publicly recognizes the contributions of team members.
•  Creates innovative, sustainable partnerships that create property level activations to entertain Members through events and activities during their stay.

• Manages expenses associated with the event
• Reviews billing and payments with vendor if applicable and property

Providing Exceptional Member Service

• Interacts with Members through surveys to obtain feedback on product quality and service levels.
• Follows up with property post-event.
• Strives to improve service performance through regular communication with the properties.
• Reviews comment cards and Gallup survey results
• Coordinates and communicates verbally and in writing with property (internal and external) regarding event details.

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Event Planning - The ability to connect with Members, detail events, manage multiple Members or details at a given time, be detailed orientated.
• General Event Management - The ability to have a working knowledge, understanding of polices, procedures and standards of The Ritz-Carlton Destination Club to include, event planning and event operations for different types of events.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Reading Comprehension – Understands written sentences and paragraphs in work related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.