Director, Strategic Planning – BMSC Americas

Posting Date Jan 15, 2019
Job Number 1900037Y
Job Category Sales and Marketing
Location Marriott International HQ, Bethesda, Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

The Director, Planning & Services – Strategic Planning & Special Consulting Initiatives is a key member of the BMSC Americas Planning + Services organization that provides business consultancy and analytic services, reporting to the Senior Director, – Strategic Planning & Special Consulting Initiatives. This position is accountable for leading strategic planning of enterprise-wide initiatives across the Continent in the BMSC scope. This position will work with the P+S leadership team in engaging BMSC Americas leaders to identify and plan brand, marketing, sales, eCommerce, and revenue management initiatives that will enable successful delivery against the strategic priorities of Marriott International. Success in this role requires strong strategic thinking and change management skills, a proven ability to manage multiple projects at the same time, as well as a willingness to be tested on difficult projects and initiatives and the utilization of data metrics to develop analytical insights to drive high impact focus areas in the continent.

The individual will focus primarily on projects in the following areas:

• Strategic Planning: Designing, developing, facilitating, and leading the execution of enterprise strategic planning efforts (e.g. MBOs, 3-year strategic planning, investment planning, innovation scanning, regional collaboration planning, etc.)
• Capability Development: Assess and develop new capabilities (e.g. training, tools, templates, approaches, etc.) within the broader BMSC Americas and Planning + Services teams, including change management, recognition, etc., that support the organization in meeting critical business needs 
• Program Design: Conduct and use analysis to develop leading recognition and other enterprise programs and initiatives that are human-centered, data-driven, and results-focused
• Research Development + Point-of-View Creation: In response to critical topics identified by the CSMO or Vice President, Planning + Services, the team will conduct quantitative, qualitative and/or applied research to inform enterprise decision-making on critical business challenges and opportunities

CANDIDATE PROFILE

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
• 6+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance

• 8+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance

Attributes Skills & Experience Preferred

• Prior experience leading the planning and execution of strategic projects and initiatives in the Sales, Rev. Mgt., Marketing & Digital area.
• Design Thinking: Strong at analysis, creative brainstorming, design, end-user/customer segmentation and mapping in order to manage solution-focused problem solving to critical enterprise challenges.
• Advanced Facilitation Skills: Manage the design, development, and delivery of complex stakeholder experiences, using design thinking, creativity, and expert communication skills, to deliver powerful, results-oriented meetings and workshops.
• Change and Ambiguity: Able to guide the organization and team in working through unclear situations, challenges and opportunities through strong situation analysis and framing, rapid stakeholder assessments, critical decision making, solution brainstorming, and making data-driven way forward recommendations.

Project Leadership

Leads cross-functional working teams comprised of senior discipline experts from Human Resources, Finance, other departments within BMSC Planning & Services, and BMSC Americas to:

• Lead strategy planning of project scope, to include change management tools and resources provided to customers
• Adapt and influences to drive deliverables that minimize employee resistance and maximize employee engagement to drive faster adoption, and higher proficiency on the changes impacting associates in the organization and ensure consistent market implementation
• Engages with larger P+S team to synchronize projects working across functions and disciplines, and to evaluate validity across planning cycle
• Plan BMSC Americas initiatives with minimal oversight, working with BMSC Americas leaders to meet project objectives and goals on time and on budget.
• Support enterprise-wide BMSC projects in scope working across functions and disciplines to meet objectives.
• Identify and develop needs and resources/tools to support initiatives. Proactively assesses to support strategic decision making using the appropriate approaches, systems
• Deliver presentations related to roadmap development, project execution and management to senior management and other key stakeholders (e.g., owners, associates, customers).
• Actively engage internal partners (e.g. change management and communications, human resources, OFS) to prepare content for communication materials as needed for deployment of BMSC Americas initiatives. 
• Drives approaches that result in identifying the highest opportunity (markets/scope, etc.) areas for action.

Strategic Planning and Execution

Leads initiatives in partnership with the BMSC Americas Leadership team and team to drive change across the BMSC Americas organization.  Acts as a project leader and day-to-day project decision maker with the following responsibilities:

• Assess and design organizational and operational capability gaps within and across disciplines and determine way forward recommendations for Planning + Services leadership.
• Accountable for delivering the results of specific projects and strategic tasks.
• Provide content guidance to the project.
• Participate in review cycles at key milestones & provide go/no-go decision.
• Define level of resources needed for new implementations.
• Deliver communications tailored to the unique opportunity areas for individual priorities, highlighting top opportunity areas, and driving for agreement on next steps and measurement.
• Assume the role of team point of contact for partner areas including but not limited to, Business Analysis, Systems Support, Legal, etc.
• Determine the need and effectiveness of training, adoption and resources for successful implementation. 

• Performs other reasonable duties as required for the position.
• Travel required.

MANAGEMENT COMPETENCIES

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Planning and Execution – Ensures successful planning and execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Demonstrates working knowledge of discipline-specific systems, tools, and business practices.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Reading Comprehension – Understands written sentences and paragraphs in work related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.