HR Shared Services Support Specialist

Company: G6 Hospitality Human Resources Shared Services Support Specialist G6 Hospitality ______________________________________________ About the role Come join a company that has been growing rapidly and outperforming the market segment over the last 5 years. G6 Hospitality which represents the Motel 6 and Studio 6 brand has initiated a system-wide renovation effort invested in technology and has expanded globally. Work in a call center environment and interact with internal and external customers to provide accurate and timely dissemination of benefits payroll and HR-related information for Corporate owned Motel 6 Studio 6 motels and all Corporate office support team members including at-home reservation agents and regional staff. Demonstrate effective communication skills with customers and exhibit solid troubleshooting skills. Bilingual required. What you will be doing Work in a call center environment and interact with internal and external customers to provide accurate and timely dissemination of benefits payroll and HR-related information for Corporate owned Motel 6 Studio 6 motels and all Corporate office support team members including at-home reservation agents and regional staff. Demonstrate effective communication skills with customers and exhibit solid troubleshooting skills. The "top six @ 6" - Provide first point of contact individual customer service to team members managers HR staff and external clients regarding employment-related inquiries such as pay benefits and HR system navigation Bilingual Required - Interact and serve as the primary contact to provide excellent customer service to ensure the accurate and timely resolution of all calls for assistance through inbound call handling within the specified service level agreement. Includes e-mail voice message and walk-in inquiries. - Utilize available tools systems processes and policies to provide call resolution - Utilize call management tool for documentation and research - Review and escalate calls through designated channels for follow up resolution - Ensure designated service levels are met by providing first call resolution when possible and following up on outstanding open escalated calls to bring to resolution