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Sr Digital Operations Analyst - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Minneapolis, MN Minneapolis, Minnesota |
About this job
ABOUT THIS OPPORTUNITY
Join Target’s Digital team, as a Senior Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns onboarding, training, and day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business.
PRIMARY RESPONSIBILITIES
Partner orientation, onboarding and training
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Ensure a consistent and efficient partner on-boarding process
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Build relationships with new partners, promoting a confident understanding of the Target platform
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Define and build internal and external processes and methodologies to foster an exceptional partner conversion/on-boarding experience
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Develop and manage training materials and knowledge repositories
Partner service and support
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Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat
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Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.
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Actively advocate for partner, promoting transparency into client issues to cross function teams that contribute to implementation of a new partner capabilities
Partner performance
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Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance
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Drive small to medium Seller experience enhancement projects
REQUIREMENTS
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4 year college degree
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3-5 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
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Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization
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Strong interpersonal, verbal, presentation and written communication skills
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Able to manage multiple priorities, and work with speed and accuracy
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