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Lounge Supervisor - Top of the East Lounge
| Hours | Full-time |
|---|---|
| Location | 157 High Street Portland, Maine |
About this job
The Westin Portland Harborview
You have a watchful eye and an attentive nature that’s perpetually tuned in to server care and guest need. You generously share what you know and transfer issues into constructive opportunities.
Communications are fluid between management and shifts and operations are smooth. Your energy is high and potential for growth considerable. The Lounge Supervisor position with Interstate may be a great opportunity for you to realize your full potential.
As the Lounge Manager, you will
- Monitor Lounge throughout hours of operation to provide high levels of quality service.
- Be highly visible; interact with guests and associates; react quickly to items of concern.
- Perform administrative duties such as PAFs, payroll and schedules. Schedule appropriate staffing levels to ensure prompt, friendly and attentive service.
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Maintain safety and sanitation standards to provide associates and guests with a safe environment by:
- Adhering to local and state sanitation/safety regulations
- Posting sidework duties and checking daily
- Develop cleaning schedules and complete schedule checklist
- Ensure that service staff provide responsible service of alcoholic beverages.
- Maintain physical appearance of Lounge and bar equipment in good working condition through checklist and work order procedures. Complete weekly inspections.
- Understand procedures for, and assist with, period-end inventory, maintenance of perpetual log and bar pars.
Fundamentals
High school education or equivalent, with one to two years cash handling experience required. Host and serving experience is also helpful. Excellent written and verbal English communication skills are required, with a second language helpful. You must be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism. The ability to use purchasing and point of sale systems is expected. This position requires full mobility, continuous movement, lifting and carrying up to 30 pounds.
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