Customer Support/HelpDesk Supervisor - Full-time / Part-time

Customer Support/Help Desk Supervisor 

 

About Integrity

We are the people putting people back to work. We are the leaders of the new normal and we have been since 1997. Providing jobs, solutions and a deep competence for a new economy. We supply the skills that propel life forward. We inspire individuals to find their third, fourth and their umpteenth gear. We are an engine of opportunity. We are the gateway from good to great.

Job Location
Louisville, KY—Riverport Area

 

Shift Schedule

Monday-Friday 8am-5pm

 

Pay Rate: ($ Pay Based on Experience)

 

Role:  

The Customer Support Supervisor role is to monitor and manage the daily activities of AccuCode’s help desk staff, customer warranty and exchange programs, and service level of its break fix partners.  

 

Leadership experience in a call-center environment is highly desired, along with the skills and experience needed to restructure and manage a customer support and help desk team.  Ability to implement and enforce performance standards aimed at providing accurate and expedient resolutions according to pre-established guidelines is a must.

 

Responsibilities:

Manage daily Customer Support staff tasks and schedules based on fluctuating volumes of inbound and outbound calls, emails, and product volumes.

Manage the Service Departments Customer Service, Warranty Exchanges and customer SLA’s (Service Level Agreement)

Create and maintain comprehensive documentation such as Standard Operating Procedures for scalable repeatable processes, as well as trending reports for customer service staff, vendors, and others

Ensure standards and requirements are met through conducting ongoing Quality Assurance recertifications with staff

 

Qualifications:

High School diploma

Must have a minimum of 3-5 years proven leadership experience in call center/ help desk environment.

Strong analytical skills, with an ability to see problems from various perspectives to develop creative solutions.

Must be service-oriented and very patient with customers.

Must have good written and verbal skills, with the ability to write process documents.

Must have good computer skills.  Need to be very comfortable with email, excel, and learning to navigate internal software systems.

Capacity for high productivity and multitasking

Extreme attention to detail and very organized

Good stress management-dealing with pressure and deadlines

 

Apply Now!

You can apply online or in person:

When: Monday- Friday 10am-3pm

Where:   502 Executive Park

               Louisville, KY 40207

We are located behind the Mall of St. Matthews, in the glass office buildings.  

 

All job offers at are contingent upon successfully passing a background check and drug screening.

Integrity Staffing is an Equal Opportunity Employer.

 

 

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