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Senior Service Account Manager - Columbia, MD
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Columbia, MD 21046 Columbia, Maryland |
About this job
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
Senior Service Account Managers are responsible for first - level response and resolution of escalated issues with external and internal customers.
Senior Service Account Managers are responsible for first - level response and resolution of escalated issues with external and internal customers.
Positions in this function are responsible for first - level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. *Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.
Primary Responsibilities:
- Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership
- Provide expertise and customer service support to members, customers, and / or providers
- Identify and resolve operational problems using defined processes, expertise and judgment
- Investigate claim and / or customer service issues as identified and communicate resolution to customers
- Analyze and investigate
- Provide explanations and interpretations within area of expertise
Required Qualifications:
- High School Diploma / GED (or higher)
- Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) with the ability to edit, create, save, and send spreadsheets and documents)
- Demonstrated proficiency in Database maintenance such as Sales Force
- Experience working with the Federal Government
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: senior, service, account, manager