Business Office Support I

Headway Workforce Solutions is currently seeking a Business Office Support I for a temp to hire opportunity in Asheville, NC with our partner, one of the leading providers of document / electronic content management services and solutions.

The Business Office Support I Prep will compile, and assemble documentation accurately and consistently in high volume and time-sensitive production scanning atmosphere. Maintaining quality and error free work. Handle confidential and sensitive information with high integrity.

Essential Duties and Responsibilities:

• Log accountable mail into ISSI.
• Process undeliverable mail to include researching client information, scanning returned envelopes and resending updated addressed mail to clients in Buncombe County.
• Retrieve and distribute incoming and outgoing mail in designated worker and reception areas.
• Preparing outgoing hearing packets according to established methodology.
• Researching duplicate client information.
• Provide departmental support when needed including changes and special projects.
• Perform quality work within deadlines with or without direct supervision.
• Work effectively as a team contributor on all assignments.
• Maintain a high level of professionalism and conduct business in an ethical manner at all times.
• Processing County transfers not requiring data extraction from client systems.
• Assist with tasking applications and reviews in rotation in QFlow, Compass and NC FAST.
• Preparing mail-out packets not requiring data extraction.
• Additional duties may be assigned

Qualifications:

• Knowledge of Word Processing software: spreadsheet software and database software a plus.
• Self-motivated.
• Able to work independently.
• Must be able to key data accurately.
• Strong attention to detail.
• Ability to set priorities and organize.
• Ability to willingly accept work direction from multiple parties and work as part of a team.
• Maintain regular, punctual attendance consistent with ADA and ADAAA, FMLA and other federal, state and local standards.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Apply common sense understanding to carry out detailed but un-involved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Database software.
• Data entry skills of 50 WPM preferred

Additional Information:

• Temp to hire
• 35-40 hours per week
• 8:30 am - 5:00 pm during training (first two weeks) then converts to 9 am - 5:30 pm shift (M-F)
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• Frequently required to climb or balance.
• Often required to stand; walk and stoop, kneel, crouch, or crawl.
• The employee needs to be able to identify and distinguish colors.

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.