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Business Process Analyst - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Frederick, Maryland 21703 Frederick, Maryland |
About this job
The position of Business Process Analyst facilitates the development of internal business processes both technical and practical. The main focus of this role is to provide support for development projects to ensure consistency in process execution and accuracy, including acquisition integration. This role researches systematic issues to determine the cause, submits tickets to correct the problem(s), and communicates process changes to the impacted parties. This role is also called upon to review interdepartmental processes and provide suggestions for increased ease of use, accuracy, and/or efficiency.
Duty or Responsibility
Work with the business to evaluate, identify, and document process needs
Work as a liaison between the business and development teams to ensure processes meet documented requirements, including system testing
Identify, report, and follow up on bugs, data fixes, and other tickets within JIRA system
Educate business users responsible for managing and operating business processes to ensure understanding and adoption
Monitor, measure, and provide feedback on process performance
Additional duties as assigned.
- Excels at synthesizing information from multiple resources across the company to determine the best course of action within established business best practices
- Excels in strategic thinking, financial analysis, strategy development, and balanced decision making
- Ability to manage projects from beginning to end with limited supervision and direction
- Possesses disciplined focus with balanced effort when working on multiple concurrent projects
- Provides guidance and support in a manner that ensures interdepartmental collaboration
- Communicates complex data and processes in a comprehensible way
- Navigates and learns new technology and computer programs in an intuitive manner with minimal training
- Demonstrates a high level of reliability and tenacity for completing work in a thorough, timely, and complete manner.
- Standard office and computer equipment including MS Office software.Develops relationships with relevant internal departments to resolve issues and concerns in a timely and effective manner.
- Regularly interact with department heads to provide guidance on best practices for solving systematic issues and/or completing tasks in an efficient and effective manner.
- Must be able to read, write, speak, and comprehend English.
Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to