Outlet Store Leader: Bloomingdale's The Outlet Store Sawgrass Mills, FL

Job Overview:   The Store Leader is directly responsible for all day to day functions, selling and service activity, merchandising, and operational tasks in the physical absence of the Group Store Manager or Store Manager.  The Store Leader’s primary objective is to drive sales by providing outstanding customer service to the customer through compelling, well executed merchandising and operational excellence.  Store Leaders serve a core function in leading the Outlet team in the daily operations of the business, driving sales and profit in a supervisory nature.   Essential Functions:   People Readiness: Delivers available, informed sellers.  Target 20+ direct reports. • Ensures that all staffing is zoned and placed according to outlet standards of greeter, fitting room, and register coverage. • Ensures team is actively engaging the customer, providing a fun shopping environment and servicing all customer needs. • Consistently use rallies/department meetings to communicate business driving and procedural information.   Floor Readiness:  Requires and delivers a customer experience ready environment. • Directs and supervises total store operational job functions and tasks.  Ensures completion of operational tasks with a sense of urgency and efficiency with a strong emphasis on detail to create and support an outstanding shopping experience for our customers. • Directs and leads the activities of the entire support team to ensure all merchandising, logistics, and visual directives are executed consistently to standard. • Responsible for maintaining all merchandise standards and directives throughout all FOBs, ensuring agreed upon floor plans are executed in a timely manner.  Initiates and executes all signing standards throughout the store including “up/down”, price point and seasonal trend.   Customer Readiness:  Consistently ensures a FAST, FUN and FRESH experience for our customers. • Observes and coaches selling floor behaviors that contribute to making sales plan, through the core metrics of conversion, and IPT. • Observes and coaches fitting room behaviors that contribute to a clean, neat, easy to shop environment, and an urgency to get the goods back in front of the customer. • Checks in and monitors register behaviors that improve the service experience with a timely check out experience, that is friendly and behaviorally focused on leaving a lasting impression that encourages participation in our loyalty program.   Staff Onboarding and Performance Development:  Delivers plan through their skilled and prepared team. • Ensure new hires complete orientation/on-boarding education requirements. • Actively own associate development post on-boarding including follow up courses, & mentor assignments. • Consistently coach team and use PDR content to communicate and establish clear standards/expectations for selling/support behaviors and empowered/self-driven business ownership.   Leadership Team Commitment:  Contributes to store experience. • Establish self through active participation in supporting total store priorities whenever required. • Share ownership of store family behavior, performance and engagement. • Capitalize on a strategic succession plan that anticipates job openings and develops internal talent.   Business Ownership:  Validates effectiveness through achievement of key metrics. • Be well versed and knowledgeable about all aspects of merchandise and merchandising.  Be able to suggest and implement merchandising decisions to drive the business, and responsible for communicating needs to the Group Store Manager or Store Manager. • Exhibits sound judgment under pressure.  Ensures fair and consistent application of all policies and procedures.   Qualifications:   Education/Experience:   • Bachelor's Degree preferred • Minimum of 10 years of retail management experience in a department store with direct P & L responsibility   Reasoning Ability:   • Highly organized and able to adapt quickly to changing priorities • Ability to work well with all levels to build teams and partnerships   Other Skills:   • Ability to identify, hire and develop top talent • Ability to lead by example, strong leadership profile • Ability to develop, plan and execute strategies to maximize opportunities                                       This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.