Guest Services Associate - Afton Alps - Hastings, MN - Full and Part Time - Winter Seasonal

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Summary of Job:

Looking for a position the will put you out on the slopes?  Passionate about helping guests and employee have a fun and safe time on the slopes?  Affectionately referred to as "yellow jackets", Mountain Host is the department for you.  Mountain Host work to uphold the highest levels of guest safety on the mountain as well as promote the Skier Responsibility Code and Vail Resorts’ safety policies and procedures.  This position also serves as an ambassador for guest service and resort knowledge.

Essential Job Responsibilities:

• Must be able to maintain a positive attitude about working outside in adverse weather conditions for up to 8 hours
• Greet and welcome all guests at assigned stations and while skiing/riding on the mountain.
• Maintaining the highest levels of guest safety while skiing/boarding and standing on snow, on varied terrain, with varying winter weather conditions.
• Enforcing the Skier Responsibility Code and Resort policies with guests and employees including revocation of lift tickets or passes and instructing guests and employees on appropriate behavior.
• Answering guest questions regarding terrain, directions, and other resort information in a professional friendly manner.
• Maintaining park lots; parking assistance, placing cones, ropes, and packing or shoveling snow.
• Be informed and proactively describe and explain events, programs and services to guests.
• Assist in general resort clean up.
• Support in lift ticket scanning as requested.
• Perform other duties as required.

Job Requirements: 

• At least 2 years of Guest Service Experience (preferred)
• A minimum of 2 years previous work experience at Afton Alps (required)
• Must enjoy working with people and interacting with guests.
• Able to communicate clearly and comfortably with a variety of different types on guest.
• Able to work unsupervised, including establishing priorities, working independently or within a group, and proceeding with objectives without supervision.
• Ability to maintain a calm and professional demeanor at all times
• Knowledge of the facility
• Ability to work weekends and holidays as necessary

Physical Requirements:

• Ability to ski or snowboard at an intermediate or better level
• Ability to work outside in all weather conditions – including but not limited to snow, extreme cold, and wind
• Ability to stand in one area for longs periods of time.
• Able to lift at least 55lbs
• Assist with snow work when needed

Competencies: .

• Serve Others: Own It. Personalize It. Elevate It.

Identifies and take ownership of opportunities to assist the customer; listens and responds to customer needs to personalize the experience; is committed to elevating the customer experience; communicates clearly and effectively; is flexible to adjust plans to meet customers’ changing needs; collaborates with team members and peers; exhibits a service attitude that is engaging with customers.

• Do Right: Act with Integrity – always do the right thing, knowing it leads to the right outcome.

Follows through on commitments; is honest and trustworthy; understands and complies with company policies and procedures; considers stakeholder interests in decision making; takes ownership of actions and decisions; receptive and responsive to others’ feedback; identifies and communicates ethical concerns.

• Drive Value: Grow profit through smart and innovative business practices.

Is a positive advocate for the company; is aware of the impact of decisions and actions on company profitability; works efficiently; completes tasks accurately and manages time well; strives for continual improvement and growth; is open to and suggests new ideas; uses company resources appropriately; demonstrates financial discipline.

• Do Good: Preserve our natural environment and contribute to the success of our local communities.

Has an awareness of the company’s Epic Promise program; considers the environmental and community impact of decisions and actions; takes actions in support of the company’s environmental initiatives; understands the company’s connection with our local communities.

• Be Safe: Be committed to the safety and wellness of our employees and Guests.

Promotes a culture of health and safety; takes personal accountability for the safety of self and others; understands and communicates safety procedures and expectations; utilizes all relevant safety resources; identifies and appropriately reports risk.

• Have Fun: Fun is our product – create fun, enjoy your work and share the contagious spirit.

Shares enthusiasm for our products and services; is able to overcome challenges while maintaining a positive attitude; inspires others and integrates fun into the work environment; is approachable and welcoming to customers; promotes an engaging, inclusive atmosphere.

Create incredible experiences for guests at the Midwest’s premier winter destination. In the scenic St. Croix River Valley, this big-time resort with a small town feel has converted thousands of first-timers into lifelong skiers and riders. This truly is where Epic begins for skiers of all levels and can be where your epic career begins, too. Become part of the Afton Alps family.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 159929