Administrative Director, Social Work and Patient & Family Services

1.0 FTE, 8 hour day shifts.

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

This position is responsible for providing overall administrative leadership, programmatic growth, accountability and consumer experience for Social Work and Patient and Family Services. This department collaborates with the Psychosomatic Medical Service line, Clinical Psychology, Palliative Care Services, Department of Family Centered Care and the Office of Clinician Support. Direct accountability for the Department of Social Work, Suspected Child Abuse and Neglect (SCAN) Program, Interpreter Services and International Medical Services,Chaplaincy, and Bereavement Services. Responsible for setting operational objectives including the planning, staffing and integration of psychosocial services; working closely with medical and patient care leadership (CNO) in Psychosomatic Medical Services and faculty in Psychosocial Services and Programs to optimally deliver these services across the continuum of care. Responsible for maintaining compliance with and adherence to regulatory, quality and service related professional and enterprise wide standards.

Essential Functions:

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient's rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital.

• Develop and implement strategies that will maximize clinical expertise and synergies between existing programs and services within our enterprise to support goals and initiatives that address and nurture the psychosocial well- being of our patients, families, staff and faculty
• Collaborate with clinical leadership, executive administration and department managers and staff at all levels to develop goals and objectives to support the growth and integration of key programs and initiatives of social work and Patient and Family Services, that exemplifies the holistic, nurturing and culturally sensitive enterprise-wide "brand of care".
• Responsible for clinical and business operations of departments and services in scope of responsibility.
• Develop collective operating budget, monitors performance and analyzes all variances.
• Accountable for optimizing revenue capture and controlling expenses for existing and future programs without impacting quality.
• Identify and implement best practices in resource utilization management and contracting for these disciplines/services.
• Accountable for promoting process improvement to enhance operational efficiency as well as provide a culture of engagement, wellness and safety.
• Collaborate with key leaders to perpetuate and expand our "Family Centered Care" model.
• Oversee accountability for appropriate expenditures of special purpose funds allocated to the support of patients and families.
• Develop and nurture new and existing synergistic relationships with community and regional institutions and programs that support the psychosocial needs of our patients and families.
• Collaborate/partner with the leadership of the Office of Government and Community Relations to support and inform legislative efforts impacting relevant care in the disciplines.

Minimum Qualifications

Education: Master's degree in social work from an accredited college or university.

Experience: Evidence of successful leadership roles in social work and patient and family services,in a hospital setting preferred.

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising.
• Ability to establish and maintain excellent client relationship, exhibit exemplary interpersonal skills and exercise sound judgment and professionalism in business and personnel matters.
• Ability to communicate effectively, both orally and in writing.
• Ability to foster effective working relationships and build consensus.
• Knowledge of principles and practices of organization, administration, fiscal and personnel management.
• Ability to engage a wide range of stakeholders including internal and external partners and customers.
• Ability to provide leadership and influence others.
• Ability to solve problems, identify solutions and to cultivate these skills in others.

Equal Opportunity Employer

Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.