Seasonal Customer Care Specialist

We are recruiting Customer Care Specialists.  Qualified candidates are employed on a seasonal to hire basis.  Strong candidates will be offered regular on-going employment after training (timing to be determined).  Regular offers are extended to those candidates who display a positive attitude and the ability to meet or exceed performance and attendance expectations. We appreciate your interest in joining a company that strives to create associates for life! 

In this position, your contacts will reflect a combination of sales and service contacts depending on customer needs.

Our Seasonal Customer Care Specialists take incoming calls or emails or chats from our customers who may have questions concerning lost packages, exchanges/returns, shipping information, billing and a variety of other concerns. They also assist our customers with ordering, sizing, checking availability and navigating our website.. Every contact requires you to utilize selling skills to make effective recommendations to assist our customers. “Our Customers Rule!” means that we put our customers first! Our Customer Care Specialists must act in a timely, tactful and professional manner at all times.

The base rate of pay is $12.30 per hour with a 10% per hour shift differential for any hours worked during the week, Monday, Tuesday, Wednesday, Thursday from 5:30 pm to 5:30 am. Weekend differential will be paid at 10% of your base rate of pay for all hours worked from 5:30 pm on Friday until Monday at 5:30 am.

• Must possess the ability to:
• Resolve customer issues while utilizing negotiation skills
• Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns
• Enter information into the company database
• Follow-up on paperwork as necessary
• Interpret company policy and procedures in servicing customers

Qualifications

• Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures
• Previous call center experience is a plus
• Basic typing/computer experience with excellent navigational skills
• Must have professional phone presentation and communication skills
• Ability to perform basic mathematical computations
• Ability to handle high call volume while maintaining superior customer relations and service Ability to meet all performance expectations and attendance expectations
• Must pass background check