Assistant General Manager - Full-time / Part-time

Principle Responsibilities & Position Purpose:

To provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day to day operation of the Front Office, Housekeeping, and Maintenance to include and not limited to: personnel, budget performance, and financial controls in accordance with the company and brand standards. Understands and implements the mission statement, values, and culture at all time.

Pre-Requisites (Requirements):

• 2+ years of experience in supervising (at least) eight associates at a branded, quality hotel preferred. 
• Bachelor’s Degree preferred.
• At least three years experience in the hotel industry is preferred.
• Experience in accounting, is preferred.
• Must display professionalism and have characteristics of honesty and trustworthiness.
• Must have excellent attendance and punctuality.
• Knowledge in Housekeeping, Maintenance, and a Food & Beverage operation is preferred.

Work Environment & Context:

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. 
• Must be able to stand for eight hours, bend, stretch, and reach.
• Long hours sometimes required. 
• Be available 24/7, weekends, and holidays.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.

Required Knowledge, Skills, and Abilities:

Knowledgeable in:

• Supervisory Skills: interview, hire, train, appraise, document, motivate.
• Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
• Accounting practices.
• Safety and security measures.
• Area shopping, dining, entertainment and travel directions.
• All functions, procedures and polices of departments supervised.
• Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures and events.
• Manager on Duty functions. 
• Skills:
• Train and develop associates through meetings, logs, etc.
• Monitor and document associates for both positive and negative feedback.
• Maintain organization of supplies and order as necessary.
• Analyze work for accuracy of self and others.
• Computer literate to thoroughly operate property management system.

Abilities:

• Multi task, detail oriented, remain service centric.
• Effectively communicate with guests, department heads, associates, and corporate office support staff. 
• Market and promote the property to increase exposure and sales.
• Solve guest issues with professionalism maintaining hospitable attitude. 

Essential Functions:

• Maintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.
• Promote positive morale and friendly attitudes.
• Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
• Work within budgeted guidelines for maximum revenues and within labor models.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.  
• Communicate and document using internal means: logs, email, etc.
• Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures   established by the company; including, but not limited to, those contained in the Associate Handbook.
• Maintain certification from a brand approved responsible vendor training program.
• Is responsible for implementing the company’s Standard Operating Procedures at the hotel.
• Keeps General Manager promptly and fully informed of all problems or unusual matters of significance.
• Other duties as assigned, that the associate is capable of performing.
• Other duties as assigned, that the associate is capable of performing.

Positions for Possible Future Advancement:

Before the next promotion, this person should develop and train her/his replacement. The ability to teach skills and
competencies will enhance leadership skills in preparation for further promotion, potentially as a General Manager.