Director of Property Management - Keystone Resort - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Director of Property Management

Keystone Resort Property Management is the premier property management company in Keystone Resort, providing comprehensive management services to both homeowner associations as well as individual homeowners renting their properties on a short term basis.  The management portfolio consists of over 40 managed HOA contracts, more than 650 short term rental contracts and an additional 250 homecare contracts.  

The Director of Property Management leads a team in the operations as well as the strategic objectives of the organization.  The team is charged with delivering a high quality owner and guest experiences.  This includes focus on operational management, short term rental guest satisfaction, homeowner relations, maximizing rental revenue potential, and retaining and attracting homeowner clients – both in the short term rental and HOA management aspects of Property Management.  Direct oversight of key operational functions include: Housekeeping, Front Desk, Reservations, Engineering, Pool & Spa, Community Association Management, Interior Quality/Standards Team and Administrative Office. Additional critical relationships include: Revenue Management, Reservations, Marketing, Human Resources, Corporate Hospitality, Conference Sales & Services and various community stakeholder groups.

This role is also a member of the Hospitality senior leadership team and participates in a variety of cross functional and cross divisional work groups to achieve the objectives of not only the Property Management team, but the overall success of hospitality and the broader resort.

Key Accountabilities

• Ensure quality and consistent service to short term rental guests, HOAs and Homeowners. 
• Establish annual goals and responsibilities for core leadership/direct reporting team, track progress towards goals and monitor achievement of goals.
• Support further development of a collective team and systems that build and maintain relationships with homeowners to facilitate acquisition and retention of management agreements for vacation homes.
• Foster and reinforce partnership between critical internal departments, especially Housekeeping, Engineering and Community Association Management.
• Communicate service score expectations to management team and hold team accountable for results, response and internal follow up as warranted.
• Champion quality standards in all areas of the business with team and Homeowners.
• Oversight of Budgets, P&L reviews, variance reports and forecasts for multiple Property Management departments.

• Attend HOA and community meetings as appropriate to support overall Property Management efforts.
• Drive strong partnership between Property Management team and sales and conference services.
• Oversee capital projects for company owned assets, and support the capital process related to HOA assets as appropriate.

Knowledge Base & Cultural Characteristics

• Passion for providing and leading others in providing exceptional service.
• Strategic thought leader, capable of setting an ambitious agenda and engaging and aligning a set of stakeholders to achieve it.
• Credible businessperson who will be perceived as a trusted consultant and functional expert to senior management.  Must be an influential advisor, bold and courageous, with the ability to constructively challenge and hold others accountable.
• Strong learning agility.  Enjoys and excels in environments where he/she must tackle and solve new and complex strategic business challenges and issues.
• Performance-driven, ambitious, and change-oriented leader who shows ingenuity and fortitude in overcoming obstacles to achieve a bigger impact in an increasingly competitive marketplace.

Qualifications

• 10 + years in hospitality management with experience leading mid-level managers who each have multiple reports.  Qualified candidates will be able to draw on knowledge leading multiple teams in a multi-property resort setting, preferably with individually deeded properties and an HOA component.
• Proven track record of delivering a successful strategies, plans, and programs based on competitive analysis, industry trends, and best practices, emerging technologies, and the company’s vision.
• Demonstrated strategic and analytical decision-making skills supporting a holistic, ecosystem perspective to developing people. Able to assess processes and outcomes by establishing solid metrics of performance.
• Strong leadership presence with a proven ability to influence and interact with cross functional leadership and teams.  Excellent verbal, written, storytelling, and interpersonal communication and presentation skills, including comprehension, effective listening, and negotiating skills.
• Bachelor’s Degree in Business, Hospitality Administration, Finance or similar.
• Colorado CAM (Community Association Manager) license is required, or candidate must be able to obtain license within 60 days on the job. This process includes fingerprinting with the Colorado Bureau of Investigation and a background check.  CMCA or AMS certification preferred.
• Flexible schedule including weekends, nights and holidays
• Highly proficient with Microsoft Office applications - Excel, Word, Outlook, Access.

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 157788