Rental Technician - Keystone Sports - FT & PT - Keystone Resort - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The role of the Rental Associate is to be responsible for generating sales through world-class guest service through assisting customers with rental equipment, monitoring store appearance and merchandise displays.

• Provide customers with highest level of customer service expected for assigned department through professional, courteous and knowledgeable assistance to ensure individualized needs are met with respect to equipment, product, and/or merchandise questions
• Explain to guests how to operate rental equipment, safety practices and guest responsibility for the equipment during the rental including length of rental and return options
• Ensure equipment in the rental fleet is ready to make a successful rental by servicing, and testing according to established service requirements
• Responsible for following all company standards in regards to paperwork and loss prevention
• Ensure an enthusiastic and professional level of customer service at all times
• Maintain a neat and organized work area
• Answer store phones courteously and professionally

Qualifications

• Education - HS Diploma or GED Equivalent
• Work Experience - No prior work experience required, experience in a rental/retail environment or equivalent relevant experience preferred
• Computer Skill - Basic computer skills with ability to learn
• Language Skills - English Fluency
• Other Requirements - Excellent customer service skills, mechanical aptitude, attention to detail, safety conscious, ability to multi task, ability to troubleshoot and elevate questions or concerns to management.
• Preferred Skills - Average math skills

Some of the benefits include:

• Ski and snowboard pass to our world-class resorts
• Employee discounts at our retail stores
• Employee Assistance Program (EAP)
• Excellent training and professional development

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 153790