Store Front Team Member

FOH Team Member
Front of House Team Members at District Doughnut do more than just sell our product; they are an extension of our brand and represent our company to all customers they come into contact with. Front of House team members must not only be capable of managing the appearance of the storefront, but also possess the ability to engage our customers with detailed knowledge of our products in order to create a unique experience for every customer that walks into our store.

Reporting to: FOH Manager and Manager of Retail Operations

Responsible for: Customer sales and maintenance of FOH appearance

Main duties and responsibilities

Responsible for all orders of drinks and doughnuts
Proper, professional, and welcome engagement with customers
Knowledge of each product, its ingredients, and pastry making process
Constant attention to FOH workspace including cleanliness of table surfaces, floors, walls, counters, doughnut racks, service area, coffee station, and bathroom
Responsible for POS and cash drawer
Maintain display case and re-tray as needed

Key Working Relationships
Front of House team members will work with Bakery Managers to discuss and manage custom orders as well as the Director of Sales and Marketing and Front of House Managers to help manage pre-orders for each location. They will be under the supervision of the Front of House and Manager of Retail Operations.

Hours of Shift
Store shifts are typically 4-8 hours per shift. Opening shifts begin an hour before store opening, while closing shifts extend to an hour after store closing. “Floater” shifts are mid-day and will vary according to need during normal store hours.

Barracks Row Store Hours:
Monday - Friday: 7AM-4PM
Saturday and Sunday: 8AM-5PM

Georgetown Store Hours
Monday - Friday 8AM-3PM
Saturday through Sunday 9AM-5PM

Wharf Store Hours
Monday - Sunday 7AM-10PM

Union Market Store Hours
Monday: Closed
Tuesday, Wednesday, Sunday: 8AM-8PM
Thursday-Saturday: 8AM-10PM

Job Requirements
Basic requirements
Eagerness to learn about doughnut preparation and flavor process
Prompt arrival and immediate preparedness for responsibilities
Ability to lift up to 50lbs
Maintain standards of personal appearance with clean, properly fitted uniform

Professional Expectations
Energetic, disciplined focus on responsibilities
Flexibility and maturity to work as a member of a team
Motivated, good attitude, willingness to work
Receptive to instruction and eagerness to improve
Calm, creative problem-solving and personal initiative when interacting with customers