Lead Customer Service Associate

NOTE - This position may or may not actually be hiring at the location of your choice. If a position is not open within your selected location, your application will be kept on file until a position becomes available. Please continue with your application if you would like to be considered for future openings.

PURPOSE OF THE JOB
The purpose of this job is to deliver an exceptional customer experience in our stores, providing guidance to other associates within the store, maintaining strong individual sales performance levels and merchandising inventory.

RESPONSIBILITIES/DUTIES

• Provide sales guidance to associates on the sales floor
• Manage customer interaction -- maintain a strong individual sales presence by assisting customers to ensure they receive the level of service needed
• Learning -- continue education to hone product, sales, and leadership skills. Continual learning through certification and continuing education process
• Assist with the execution of all tasks to ensure the store is ready to conduct business (e.g. replenish displays, filling holes and ensuring displays are functional)
• Hold "The Mic" to drive sales when scheduled, acting as a role model for sales productivity and behaviors
• Ensure price updates are executed and POP standards are maintained in accordance with daily merchandising standard
• Additional duties as assigned.