Team Leader

A Team Leader (TL)assists the FOH/BOH Managerand other members of theeadership team to
run the day to day operations of a shift.A TL must be an ambassador for ourbrand/cultureand build relationships with their peers and team members.Must assist with executingoperational excellence in the FOH/ and kitchen. The TLworks with all team members and helps monitor
quality of food and guest experience.
This individual fosterteam unity and delivers the highest quality of
professionalism and work ethic.This individual must have a passion for service, excellence
,and people. The TLreports directly to the FOH/BOH Manager and/or the General Manager

Vision for the role:
The ideal candidate for this role must
bepassionate about service and hospitalitytocreatea remarkable experience for our guests AND team members. This person is a self
-
starter, results driven, and
detailed oriented.
Measuring
success in this role:
How will you know this position has been successful?
1. Customer Comments
-positive and negative
2. Improvement in scores Customer Experience Monitor
(CEM

Overall Satisfaction Score
>
75%
-
Fast Service
>
75%
(service time 2:30 or less)
-
Taste
>
75%
-
Order Accuracy
>
98%
-
Attenti
ve/ Courteous
>
80%
-
Cleanliness
>
75%
Electronic Restaurant Quality Assessment (eRQA)
-
Ensure that eRQAs are completed
daily
-
follow up with team members and corrective actions
-
communicate with training coordinator
regarding
retraining tea
m members
Food Cost
Management
-
Target Food Cost Gap
<
.50%
-
work with team members and managers to ensure all polices are followed.
1) Accurate tracking of waste
2) EVERYTHING is rung
-up on POS system (waste, re-makes,etc...)
3) Portion Control (Prep,
Waffle fries, desserts)
Labor Cost Management
-Daily Labor Percentage
<20%-
Daily Productivity Rate Range 55-60
3.Shift management,
Task completion, daily operations completed

4. Evaluations from Manager and Operator
5. Accountability
among
team leaders(peer to peer feedback)
6.
Team member feedback
7. Completion of action items following a TL meeting
8.) Training and Education
-Complete all online Train
modules within 3 months of being in TL role
-Complete
all TL Training program and course work

Education
andBehavioral Characteristics:
What specific behaviors should a person in this position have in order to achieve both SUCCESS and t
he ORGANIZATIONAL IMPERATIVES?
•High School Graduate,Bachelor’s Degree plus
•
Microsoft Office Programs•Dem
onstrates Brandon’s
core values:
oHonesty
-Own your mistakes, learn and grow from them
oIntegrity
-Do the right thing because it’s the right
thing to do. Who are you when
no one else is looking.o
Commitment-
Make a promise to
give 110%
always,Never give up
oPursuit of Excellence
-In all things that you do, do them with honor, dignity, respect. Be the BEST.

Have a Winning attitude oCustomers First oHustle & Dri veo Optimistico Seeks Continuous Improvement and development •Strong Work Ethic and High Performance oAvailability to open and close our restaurant , flexibilityoA bility to open and cl ose the restaurant effectivelyo welcoming to feedbackS Self motivated and can motivate others Ability to coach and develop o thers; continuous improvement Ability to solve problems and make quick decisions when necessary

Take initiative and ownership of the shift ,especially in the absence of a manager oCan delegate when needed Has awareness (360 degrees, head on a swivel) oServant Leader, team oriented with a passion for people and world class service Well organized manager with excellent verbal, written and electronic communications skills oAbility to work efficiently and keep calm under pressure. Work long hours in a stressful environment

Work Schedule and Secondary Responsibilities •Hours are not guaranteed and are subject to change based on business needs. •Worksa minimum of 30 hours a week, but not more than 40 per week It is employee’s responsibility to monitor weekly hours. Any unapproved overtime is subject to disciplinary actions and/or termination •Must be available to work on Saturdays •When multiple leaders are schedule for a shift, team leaders may have to assume the responsibilities of a regular team member. Work Environment The hours of work can be long and the work physically demanding, so employees may find the job tiring . The restaurant environment is likely to be noisy and busy, which can all b e stressful. Team Leaders are also on their feet for most of the shift, so comfortable shoes need to be worn and the job is not suitable for a nyone with back problems. Stamina and physical strength are also important for the job, as employees are expected to lift a nd carry heavy items regularly (at least 25lbs). TLmay be expected to start work very early or work at night. Team morale and positivity is very important and apart of the Chick -fil-A culture.