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About this job

Home Instead Senior Care®
HR Assistant Job Description

Objective:

The HR Assistant is expected to perform a variety of duties for the recruitment and retention of CAREGiversSM. The HR Assistant is expected to assist in recruitment, screening, training, and engagement of CAREGivers in order to provide the highest quality service to clients.

Primary Responsibilities:                                                                             

  • Enter and maintain accurate client and CAREGiver records in the operating system.
  • Assist HR Manager in planning and executing quarterly CAREGiver Meetings
  • Assist with job fairs throughout the community
  • Conduct CAREGiver/Client introductions as needed
  • Assist HR Manager with preparing for CAREGiver team meetings
  • Prepare materials for CAREGiver Orientation, monthly
  • Ensure Home Instead Senior Care standards are met and upheld
  • Answer each employment inquiry in a friendly, professional and knowledgeable manner.
  • Schedule and conduct applicant phone screens in an efficient and professional manner. 
  • Participate in new recruitment strategies online and within the community.
  • Following the Home Instead Senior Care Standards conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers, as assigned by the HR Manager.
  • Help maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
  • Manage CAREGiver certifications in the operating system to maintain compliant CAREGiver files.
  • File appropriate forms in CAREGiver files as needed.
  • Perform file audits as requested.
  • Manage the CAREGiver café for cleanliness and ensure it is fully stocked (including snacks, drinks, utensils, plates, coffee, creamer, tea, etc.)
  • Assist HR Manager with prepare the monthly newsletter within the deadline
  • Evaluate and update all orientation and training materials as needed
  • Assist with planning the CAREGiver of the Month celebration
  • Track, create and mail all CAREGiver greeting cards (birthdays, anniversaries, others as needed)
  • Keep track of CAREGiver supply inventory (binders, uniforms, gloves, etc.)
  • Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process

Secondary Responsibilities

  • Conduct client/CAREGiver introductions as needed
  • Perform any and all other functions deemed necessary

Critical Numbers:

  • Goals to be set between employee and management at a later date

Education/Experience Requirements:

  • High school graduation or the equivalent
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver's license

Knowledge, Skills and Abilities:

  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
  • Must demonstrate knowledge of the senior care industry
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone 
  • Must have computer skills and be proficient in Excel and Word
  • Must have the availability to work evenings or weekends as required
  • Must have the ability to perform duties in a professional office setting
  • Must have the ability to work as a part of a team
  • Must demonstrate excellent organizational skills

 

 

 

Each Home Instead franchise is independently owned and operated.