Weekend Supervisor

We are looking for an individual who is driven to succeed with an optimistic mindset for a Weekend Supervisor role with our company.  The Weekend Service Supervisor is expected to perform a variety of on-call duties. The Weekend Service Supervisor is expected to work closely with the Staff Coordinator in order to provide the highest quality service to clients.

Primary Responsibilities:                                                                             

• Reflect the core values of EM Home Care, Inc. (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Arrive at the Home Instead Senior Care office by 4:30 PM Friday afternoon 
• Review weekend schedule with Staffing Coordinator and become aware of any potential trouble spots that might arise over the weekend
• Work with Staff Coordinator to have all office calls transferred to a cell phone to be used by the Weekend Service Supervisor from their home
• During the weekend, the supervisor's responsibilities will include but will not be limited to:
  • Answering each incoming call in a friendly, professional, and knowledgeable manner and responding to them as needed
  • Field new client inquires over the phone in a knowledgeable manner, enter information into software
  • Perform client/CAREGiver introductions as needed
  • Communicate with CAREGivers and clients regarding scheduling as changes arise
  • Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service
  • Take messages and document all calls so office staff can respond if necessary Monday morning
  • Contact backup person when questions arise about clients or CAREGivers that require input from regular office staff
  • Fill in on assignments that come open until a replacement CAREGiver is found

Secondary Responsibilities: 

• Perform any and all other functions and responsibilities deemed necessary

Education/Experience Requirements:

• This position must have an understanding of and uphold the policies and procedures established by EM Home Care, Inc. (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Ability to organize and prioritize daily, monthly and yearly work
• Ability to establish good working relationships with management, colleagues, clients and CAREGivers
• Ability to sit at a desk and listen effectively for long periods of time on the telephone
• Ability to present a professional appearance and demeanor
• Ability to operate office equipment 
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Word and Excel
• Ability to work evenings and weekends as required
• Ability to perform duties in a professional office setting
• Knowledge of the senior care industry

Find out more about this fulfilling career opportunity at www.homeinsteadwichita.com.

We offer:

-Direct Deposit
-Discount Program at over 30,000 merchants
-Paid Training
-Flexible Schedules
-SIMPLE IRA Saving Plan

Each Home Instead franchise is independently owned and operated.