Client Care Coordinator

Client Care Coordinator

Are you looking for a rewarding and meaningful career? Do you enjoy providing excellent customer service, support and care for seniors? We're looking for a Client Care Coordinator who is capable of meeting with seniors and their families to develop a safe and enjoyable care plan for them to stay in their home. Our Client Care Coordinator will also conduct supervisory visits and make ongoing suggestions to ensure the best quality care and service for our clients. The right candidate will be well organized, very flexible, detailed and have a strong ability to problem solve in a very fast paced environment. Come work for an organization that's making a difference! At Home Instead Senior Care®, we're enhancing the lives of aging adults and their families every day! Apply now for this great opportunity!

QUALIFICATIONS:

• Required: 2 - 3 Years - Experience in an in office level health care setting, MSW, LPN, or CNA 2 with experience managing a seniors care.
• Required: Can navigate windows easily and learn new programs quickly. Must be self-sufficient in handling complex computing tasks.
• Required: Excellent Driving Record and Background Record.

PRIMARY RESPONSIBILITES

• Create and maintain client care plans daily with emphasis on creating high quality care plans and developing of extraordinary relationships with client and family members.
• Meet with potential clients and family members to discuss their needs and provide solutions
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Conduct ongoing in home assessments and quality care visits. Update care plans as needed based on outcomes
• Field caregiver calls about client needs and or concerns and provide consistent follow-up and follow through
• Work with other team members to coordinate various aspects of a client's care.
• Conduct client and CAREGiver introductions
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
• Develop and maintain positive and professional relationships with referral sources in the community.
• Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
• Excellent Customer Service: You truly believe the customer is always right and will do all measures to ensure their satisfaction.
• Manage conflict. Must not be afraid to make the tough calls and follow through to a quality closure. Conflict Management is required
• Fast, efficient, and creative in solving problems relating to people and logistics.
• Must be extremely flexible and able to "go with the flow" or change direction in a very fast changing environment
• Daily planning and prioritizing client and office needs using fluid and detailed organizational skills
• Maintain a high energy level with the ability to multi-task with a high level of accuracy at a very fast pace
• Daily driving to and from clients homes and the office

OUR VISION
To Lead by Serving with Integrity and Passion

"Our goal is to not only help seniors remain as independent as possible but also to make the employment experience as wonderful as possible for our amazing CAREGivers and Staff. We want our employees to feel like they have a voice in decisions made and that they are contributing to more than just their clients."
-- Franchise Owner

SCHEDULE
· Monday through Friday 8-5pm
· On-call as needed and rotating weekends

BENEFITS PACKAGE
*Competitive Base Salary + Bonus
*Paid Time Off
*401k Retirement plan with Company Match
*Company Health Insurance
*Company Paid Life Insurance
*GYM membership discount
*Personal Cell Phone Discount (Verizon & T-Mobile)
*Company Sponsored Cell Phone & IPAD
*Personal and Professional on-going training

Please email your resume and in the subject line type: ATTN: HR and add a few sentences in your email explaining why you're interested in working in the Senior Industry.

Thank you for your interest

Home Instead Senior Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Home Instead Senior Care complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training