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in Wichita, KS
Weekend Supervisor - Part-time
Hours | Part-time |
---|---|
Location | 743 - 67203 Wichita, Kansas |
About this job
We are looking for an individual who is driven to succeed with an optimistic mindset for a Weekend Supervisor role with our company. The Weekend Service Supervisor is expected to perform a variety of on-call duties. The Weekend Service Supervisor is expected to work closely with the Staff Coordinator in order to provide the highest quality service to clients.
Primary Responsibilities:
- Reflect the core values of EM Home Care, Inc. (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
- Arrive at the Home Instead Senior Care office by 4:30 PM Friday afternoon
- Review weekend schedule with Staffing Coordinator and become aware of any potential trouble spots that might arise over the weekend
- Work with Staff Coordinator to have all office calls transferred to a cell phone to be used by the Weekend Service Supervisor from their home
- During the weekend, the supervisor's responsibilities will include but will not be limited to:
- Answering each incoming call in a friendly, professional, and knowledgeable manner and responding to them as needed
- Field new client inquires over the phone in a knowledgeable manner, enter information into software
- Perform client/CAREGiver introductions as needed
- Communicate with CAREGivers and clients regarding scheduling as changes arise
- Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service
- Take messages and document all calls so office staff can respond if necessary Monday morning
- Contact backup person when questions arise about clients or CAREGivers that require input from regular office staff
- Fill in on assignments that come open until a replacement CAREGiver is found
Secondary Responsibilities:
- Perform any and all other functions and responsibilities deemed necessary
Education/Experience Requirements:
- This position must have an understanding of and uphold the policies and procedures established by EM Home Care, Inc. (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
- This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
- This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
- Ability to organize and prioritize daily, monthly and yearly work
- Ability to establish good working relationships with management, colleagues, clients and CAREGivers
- Ability to sit at a desk and listen effectively for long periods of time on the telephone
- Ability to present a professional appearance and demeanor
- Ability to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Word and Excel
- Ability to work evenings and weekends as required
- Ability to perform duties in a professional office setting
- Knowledge of the senior care industry
Find out more about this fulfilling career opportunity at www.homeinsteadwichita.com.
We offer:
-Direct Deposit
-Discount Program at over 30,000 merchants
-Paid Training
-Flexible Schedules
-SIMPLE IRA Saving Plan
Each Home Instead franchise is independently owned and operated.