HR Recruiter/Service Coordinator - Full-time

Objective:

The HR Recruiter/Service Coordinator is expected to perform a variety of duties ranging from the recruitment of caregivers to matching and scheduling caregivers to client services. The HR Recruiter/Service Coordinator is expected to recruit, screen, hire, and onboard a staff of caregivers and schedule caregiver to client shifts.

Primary Responsibilities:

• Answer each employment inquiry in a friendly, professional and knowledgeable manner.
• Develop and implement new recruitment strategies online and within the community.
• Schedule and conduct applicant interviews in an efficient and professional manner.
• Conduct reference checks, criminal background and motor vehicle check and drug screens on all caregivers and other employees.
• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
• Schedule and conduct new employee orientation and all training including training
• Monitor, mediate, and log all client and caregiver activity utilizing the software system.
• Evaluate and update all orientation and training materials as needed
• Match caregivers to clients needs and schedule shifts
• Schedule caregivers to fill in for caregivers that call out
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the franchise owner, colleagues, caregivers, clients and family members.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Education/Experience Requirements:

• High school graduation or the equivalent
• At least two years of related business experience
• Must possess a valid driver's license

Knowledge, Skills and Abilities:

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, caregivers and the community
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required

• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills

Salary
$15 to $20 per hour depending upon experience

Each Home Instead franchise is independently owned and operated.