Administrative Assistant

The Administrative Assistant is expected to perform a variety of clerical and administrative duties that support CAREGivers. The Administrative Assistant is expected to answer phones, complete administrative duties and support CAREGivers and other staff members with clerical tasks to provide the highest quality service to CAREGivers and clients. This position is part-time, 30 hours per week or less.

Primary Responsibilities:                                                                             

• Reflect the core values of A Treasured Heart for Seniors, (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Greet and welcome each visitor in a friendly, warm and professional manner
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Field CAREGiver inquiries over the phone in a knowledgeable manner and schedule pre-screening calls and interviews
• Support Human Resource team with all aspects of CAREGiver Engagement. 
• Prepare Client and CAREGiver journals.
• Place orders and make reservations for Home Instead events.
• Update CAREGiver certifications and file documentation.
• Maintain documentation in CAREGiver files.
• Ensure Home Instead Senior Care standards are met and upheld
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with owner, colleagues and CAREGivers

Secondary Responsibilities: 

• Assist with stuffing and mailing client invoices and CAREGiver payroll
• Participate in quarterly CAREGiver meetings
• Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
• Order and stock office supplies
• Maintain supplies for postage, fax, credit card and copy machine
• Perform all other functions deemed necessary

Each Home Instead franchise is independently owned and operated.