Administrative Assistant/Receptionist

At Home Instead Senior Care of Pinellas, we are a close-knit team of caregivers who rely on each other to ensure our clients receive the highest quality of care. We only hire committed professional caregivers who love working with the elderly during all hours of the day and night. We do what we do because we want to make a positive impact on the lives of those we care for. We expect this same kind of passion from every team member. Only apply if you can live by our high standards of care and want to be challenged on a daily basis. PLEASE do not apply if your main purpose is to find any job that will get you by in the short term. If this is you, applying here will only be a waste of your time and ours. However, if your main purpose for applying is to find a career that will help satisfy your desire to serve others, we would love to hear from you!
 
&ldquoWhat is Caregiving and Why Caregiving as a Career?
 
Have you ever picked up a prescription for a senior or taken them to a doctor's appointment? Have you ever helped an older adult around the house or paying bills? Do you provide emotional support for an older adult? Or do you provide even more care? If you've answered yes to any of these questions, then you are a caregiver.
 
Every day in the United States, there are approximately 44 million individuals providing care for a senior loved one. In a nutshell, caregiving is anything you do that enhances the quality of life for seniors and helps keep them independent. If you're an individual who cares for a loved one 24/7, it's probably not difficult to see yourself as a family caregiver. Care-giving as a career encompasses many of these activities and more including:

• Companionship,
• Planning and preparing meals,
• Light housekeeping,
• Medication reminders,
• Running errands,
• Engaging in activities like games, memory books, and light exercise 

Most importantly, professional caregiving allows our caregivers to build on the skills they already have to develop a fulfilling, rewarding career helping seniors live rich, independent lives.&rdquo

Administrative Assistant/Receptionist
 
Home Instead Senior Care is looking for an individual that would love a career as a Administrative Assistant/Receptionist.  We are a growing locally owned franchise that is in need of a Administrative Assistant/Receptionist to help us grow throughout Pinellas County.  Reflect the core values of Care Central Inc. and RK Healthcare, Inc., (d.b.a. Home Instead Senior Care an independently owned and operated Home Instead Senior Care franchise).

Objective:
The Administrative Assistant/Receptionist is expected to perform a variety of duties in coordination with our Recruitment and Retention Manager along with managing our front reception.  The Administrative Assistant/Receptionist is expected to answer phones, complete administrative duties and support caregivers and other staff members with clerical tasks in order to provide the highest quality to our caregivers and clients.

Primary Responsibilities:

• Reflect the core values of Care Central, Inc. and RK Healthcare, Inc, d.b.a. an independently owned and operated Home Instead Senior Care franchise.
• Greet and welcome each visitor in a friendly, warm and professional manner
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Field caregiver inquiries over the phone in a knowledgeable manner and schedule pre-screening calls and interviews
• Assist with hiring process for new caregivers, duties may include fielding employment inquiries from prospective caregivers and moving applicants through the process.
• Process criminal background, Adult Protective Services and Department of Motor Vehicle checks
• Assist with making reference calls on prospective caregivers in a timely manner
• Support Human Resource team will all aspects of caregiver Engagement.
• Enter and maintain accurate client and caregiver records in the operating system
• Communicate client and caregiver concerns or problems with owner or other staff members as appropriate
• Ensure Home Instead Senior Care standards are met and upheld
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with owner, colleagues and caregivers

Education/Experience

Requirements:

• High school graduate or equivalent
• 2-5 years of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver's license, Level 2 Background Check and Drug Screening

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by RK Healthcare, Inc., d.b.a.  Home Instead Senior Care an independently owned and operated Home Instead Senior Care franchise
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, caregivers and the community
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required

• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills

 
Pay & Benefits:
 
$11.00-$13.00 based on experience and qualifications
 
Job Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Hospitalization Insurance
• Short Term Disability Insurance
• Life Insurance
• 401 (k) and company matching options

Home Instead Senior Care®

Administrative Assistant Competencies 

 

Characteristics-All Roles

 

Delivering Results

Maintaining a high level of commitment to personally getting things done.

People who are competent at delivering results assume personal responsibility for achieving outcomes and work effectively with little direction. They are dependable and responsible.

Customer Service

Recognizing and understanding customers' needs and delivering in a manner that exceeds customers' expectations. People who are competent at customer service have a desire to please customers and can recognize customers' needs. They consistently do more than is required of them to ensure that the customer is satisfied.

Influencing & Persuading

Convincing others to adopt a course of action. People who display this competency influence others without being excessively aggressive or pushy. They understand their audience and modify their method of persuasion accordingly. They are confident and do not give up easily.

Teamwork & Collaboration

Effectively working and collaborating with others toward a common goal. People who are competent at teamwork build and maintain cooperative work relationships with others. They complete their own tasks for group projects in a timely and responsible manner and directly contribute to reaching the group goal.

Interpersonal Communication

Communicating clearly and effectively with people inside and outside of the organization. People who are competent at interpersonal communication listen effectively and develop rapport with others. They are able to articulate their thoughts and ideas clearly, they present information in a straightforward and logical way, and they ensure that they are understood. They share information with others that will improve overall work progress.

Living Home Instead

Building trust, taking the lead and sharing your heart.

Administrative Assistant Competencies 

Office Coordinator  

 

Resilience

 

Effectively dealing with work related problems, pressure, and stress in a professional and positive manner. People who exhibit resilience maintain a positive attitude even when faced with frustration, pressure or change. They recover quickly when faced with obstacles or setbacks

 

Quality Focus

 

Promoting and maintaining high standards of quality at work. People who display this competency consistently produce high quality work. They apply discipline and a detail orientation to their work activities and constantly look for ways to improve the quality of products or services. They encourage others to have high quality standards in their work.

Planning & Organizing

 

Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities. People who are competent at planning and organizing efficiently manage their time and the time of others and effectively handle multiple demands and competing deadlines.

They identify goals, develop plans, estimate time frames and monitor progress.

 

Each Home Instead franchise is independently owned and operated.