Overnight Front Office Supervisor

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:
The Night Audit Supervisor will provide Front Desk support in the check in and check out process. Respond to guest inquires and concerns by creating a great guest experience. Will ensure that all daily transactions are reconciled and accounted for in accordance with set policies and procedures.

Find peace, quiet and wide-open spaces at Doral Arrowwood, the premier Resort and Conference Center in Westchester County. Nestled in the heart of 114 acres Doral Arrowwood offers an array of resort activities to relax and unwind. As a truly unique destination, this picturesque retreat features restful lodging, delicious dining, and exceptional meeting and special event venues designed to accommodate corporate executives and leisure guests.

By joining the Doral Arrowwood Team, you become part of Benchmark Hotels & Resorts. We have a mosaic of talent that drives our passion to be the difference by creating memorable experiences in the lives of all we serve.

Job Description: QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school graduate or equivalent.
• Two years of college education preferred.
• Two years’ experience in a customer service position, preferably in the hospitality industry.
• Cash Handling experience required
• Previous experience with PMS hotel systems.
• Knowledge of POS systems and procedures to process nightly reports, backups, etc.
• Knowledge of MS Office, specifically Excel, basic macro and formula knowledge.

ESSENTIAL FUNCTIONS:

Accounting:

• Work with Income Auditor and supervise overnight staff to ensure accurate and timely recording of daily outlet totals that information is recorded properly.
• Balance retail and food and beverage transactions in an accurate and precise manner as to assist in the closing of daily work for all outlets and posting correct daily totals.
• Perform daily backups on systems and perform any necessary maintenance when situations arise.
• Balance daily credit card posting.
• Insure proper distribution of daily reports in a timely manner.
• Notify proper staffing when discrepancies arise.
• Facilitate any necessary CP or DMP allocations in Opera.

Front Desk:

• Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.
• Provide exceptional customer service with smile and empathy.
• Thoroughly complete all guest transactions.
• Be knowledgeable of all emergency procedures and hotel policies.
• Training 3rd shift front desk team members.
• Maintain house bank.
• Communicate all pertinent information to the Front Office Managers and Supervisors.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Interact with hotel staff in a professional manner, assisting other departments with necessary information.
• Provide communication to operation departments to ensure response to guest requests.
• Coordinate shuttle and valet as needed on overnight shift to ensure efficient service to the hotel guest.
• Verify all Opera interfaces are active (Telephone, Delphi, Squirrel, etc).
• Perform thorough bucket/rate check and make necessary adjustments prior to posting Room & Tax running that evenings closing reports.
• Verify there are no unsettled balances for departed guests.
• Will be the “Be the Difference” with employees and guests by practicing the Benchmark Mosaic 4 P’s.

Must be able to work overnight shift including weekends.