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in Austin, TX
Korean Language Customer Service Agent
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | 3636 Executive Center Drive, Suite 120 Austin, Texas |
About this job
Staffmark is seeking a Korean Speaking Customer Service Agent to join the global contact center at a semiconductor facility in North Austin. Employee must be fluent in Korean. Ideal employee will have previous customer service experience and be computer literate.
Shift availability: Shift will rotate every 60 days. Employee must be available for both shifts.
4am-1pm and 1pm-9pm
Responsibilities:
Communicate with Customers on the availability of parts
Create and process purchase orders
Confirm shipping locations and ETA for product deliveries
Record customer interaction into SAP
Pull information from SAP regarding specific customer processes
Process requests expedited shipment in SAP and deliver to fulfillment team
Issue Return Material Authorizations (RMA) and services requests
Communicate with customer on returns credits and replacement purchases
Maintain accuracy on Purchase Orders;
Investigate and assist with reconciliation of accounts
Provide consistent status reports to customers regarding shipments and delivery information
Other duties as needed
Requirements:
High School Diploma or equivalent
Previous over the phone customer service experience
Previous experience working with SAP or oracle
Knowledge of MS office; Outlook, Word, Excel
Ability to communicate professionally over the phone and via email
If interested, you should respond with resume to be contacted for an immediate phone interview.
EOE
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Shift availability: Shift will rotate every 60 days. Employee must be available for both shifts.
4am-1pm and 1pm-9pm
Responsibilities:
Communicate with Customers on the availability of parts
Create and process purchase orders
Confirm shipping locations and ETA for product deliveries
Record customer interaction into SAP
Pull information from SAP regarding specific customer processes
Process requests expedited shipment in SAP and deliver to fulfillment team
Issue Return Material Authorizations (RMA) and services requests
Communicate with customer on returns credits and replacement purchases
Maintain accuracy on Purchase Orders;
Investigate and assist with reconciliation of accounts
Provide consistent status reports to customers regarding shipments and delivery information
Other duties as needed
Requirements:
High School Diploma or equivalent
Previous over the phone customer service experience
Previous experience working with SAP or oracle
Knowledge of MS office; Outlook, Word, Excel
Ability to communicate professionally over the phone and via email
If interested, you should respond with resume to be contacted for an immediate phone interview.
EOE
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
High School Diploma or equivalent
•Previous over the phone customer service experience
•Previous experience working with SAP or oracle
•Knowledge of MS office; Outlook, Word, Excel
•Ability to communicate professionally over the phone and via email
•Previous over the phone customer service experience
•Previous experience working with SAP or oracle
•Knowledge of MS office; Outlook, Word, Excel
•Ability to communicate professionally over the phone and via email