Marketplace Analyst

Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization. 

Position Purpose:

Maximize profitability and sales, maintain above standard account health / seller performance, and optimize account management for alternative sales channels, including but not limited to Amazon and EBAY. 

Essential Job Functions: 

The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation: 

• Maintain marketplace profitability by working with CommerceHub to ensure proper catalog filters, ship template assignments, and etc. business rules in place. 
• Continue assortment expansion with focus on profitability.
• Resolve product mismatch resolution for marketplaces and be point of contact for Amazon, eBay and other necessary marketplace questions.
• Maintain and optimize marketplace account health / performance by:
• Monitoring account health dashboards and performance notifications daily.
• Quickly identifying any issues with order fulfillment, customer service response, etc. and working with appropriate teams to ensure resolution in timely manner to prevent accounts from falling below standard and negatively impacting sales.
• Includes but not limited to base level understanding of product feeds, order management, etc.
• Maintain catalog filters and rules to ensure proper assortment / merchandising of each channel.
• Work with Petco internal teams such as pricing to ideate, propose, and execute (with approval) price sensitivity, ship sensitivity, marketing campaigns, etc. testing of different content and selling strategies.
• Build effective communication and/or reporting structure to communicate issue identification and resolution, account performance, optimization, test findings, etc. all things online marketplaces and CommerceHub managed feeds.
• Act as main point of contact for CommerceHub, eBay, Amazon, etc. vendors in support of our marketplace business.
• Maintaining, executing, documenting, and updating when necessary, all processes related to optimization of marketplaces, including those mentioned above. 

Supervisory Responsibility:

Education/Experience:

Associate’s degree preferably in business, merchandising, logistics, or related field required; bachelor’s degree preferred.

Minimum 1 year professional Amazon account management for a business/professional seller; 3 years preferred.

Minimum 1 year professional relevant merchandising, supply chain, or retail experience required; 3 years preferred.

Demonstrated ability to work collaboratively across multi-functional teams.

Strong interpersonal and judgment skills and demonstrated ability to take initiative required.

Educational or experiential preferences can be listed (and noted as preferences).