Store Manager - Full-time / Part-time

The basic function of a Store Manager is to develop and maintain a successful store by ensuring that excellent customer service is delivered at all times.

The job description outlined below explains the general responsibilities and expectations associated with the Store Manager position.

• ‘Owns’ the customer in the store. Makes sure that excellent customer service is delivered at all times.
• Possesses profit and loss responsibility for the store’s loan, check cashing and services results.
• Oversees all aspects of the store’s retail functions
• Ensures implementation of retail policies & objectives, such as:
  • Ensuring customers are retained, satisfied, and that their needs are fulfilled.
  • Implementing the annual plan to fulfill the growth and revenue goals of the store.
  • Ensuring goals are met.
  • Supervising all aspects of the store sales policies, objectives, and initiatives.
  • Implementing sales promotion policies and programs to maximize the profit of the store. However, managers are not responsible for creating sales and marketing activities.
• Responsible for implementing improved customer service processes and operational policies in the store
• Oversees business / consumer activity for the store, including sales and customer service
• Responsible for operational performance of store
• The Store Manager works directly with human resources to ensure that the store’s personnel goals and budget levels are met and that all team members achieve their professional development goals. o Forecast personnel needs for the store
  • Participate in recruiting, hiring, training, and retention activities for team members
  • Ensure adequate training / development for retail team members in the store including new hire training, on-the-job training, and on-going development according to established company standards
  • Measure performance of all retail team members and reward performance appropriately
• Responsible for maintaining the safety and security of the store, personnel, and customer in the store
• Recommend changes to products or services to fulfill customer needs
• Fulfills corporate mission of community service in the store market area

Reports to Manager, Retail Services –Bay Area Region