Guest Service Runner

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:
Interested in a stunning property with growth potential? A NEW place to expand your knowledge and utilize your abilities? Join us, become a part of our family at The Grove Resort & Spa, home of “Beesly the Bee”, a NEW Upscale Resort in Orlando Florida. Discover the unexpected, where every experience is given that extra touch.

Inspiring ways to “Bee the Difference” with every guest and employee interaction. We’ve created a place where YOU feel at home with an excellent working environment that encourages our “Bee the Difference” Culture. We provide benefits for Fulltime employees such as; Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability and recently adding Critical Illness and Accidental Insurance.

Company 401 k and Employee Assistance Program is available to ALL employees including complimentary lunch, uniforms, and a continuous education opportunity with our Grove Graduate Program.

Our NEW destination. Yours to discover.
The Grove Resort & Spa, where we have perfected the art of meeting your high expectations.

Job Description:

BASIC FUNCTION: The Guest Service Runner is responsible for retrieving and delivering items to guests in a professional and timely manner.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

v High school diploma or equivalent.

v One-year experience.

v Pleasant, professional and positive personality.

v Excellent communication skills

v Must be able to multi-task effectively.

v Must be a team player.

v Must be able to complete tasks in a timely manner.

ESSENTIAL FUNCTIONS:

• Provide the BEE THE DIFFERENCE experience to all guests.
• Provide excellent service to both internal and external guests.
• Assist with retrieving and delivery of items to guests, both internal and external.
• Follow-up on guest requests.
• Provide professional, positive, quick and attentive assistance to all.
• Keep work areas neat and clean.
• Be familiar with all property amenities and local amenities.
• Assist with inbound and outboard calls as needed.
• Be prepared and have a positive approach in anticipating guest needs.

MARGINAL FUNCTIONS:

• Respond to any reasonable task as assigned by supervisor or manager.
• Assist in other areas as needed.

ENVIRONMENT:

Consistent walking and standing. Walking long distances. Must be able to carry packages up to 30lbs. Must be able to speak/write in English, in order to communication effectively with guests.

We are an Equal Opportunity Employer M/F/D/V