Membership and Digital Coach (Store Supervisor)

The PetCoach Merchandise and Digital Coach is responsible for assisting the Head Coach in achieving the store’s budgeted sales and profit goals.  Ensure that all merchandise is accurately received, priced, stocked and backroom is maintained through OSE standards.  You must be a high performing pet loving coach, obsessed with accompanying pet parents on their journey as they learn, shop, and discover the wide array of services we provide. Most importantly, you share the PetCoach mission and values with all partners and guests.

Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation. 

• Ensures 100% pricing accuracy, including verifying all pricing labels are up and are accurate with regard to correct price. 

• Facilitates the unloading and stocking of merchandise according to operational guidelines and OSE standards. 

• Ensures that the store is well stocked and inventory counts are accurate.

• In partnership with Head Coach, ensures staffing levels are appropriate for receiving and processing stock.
• Ensures that the backroom and equipment is organized and clean per OSE standards.
• Prioritizes merchandise moving to sales floor and areas to be stocked, including POG and end cap sets
• Perform routine housekeeping tasks to maintain the stores appearance and meet OSE standards.
• Ensures highest productivity levels are achieved for receiving, processing and stocking.
• Trains and develops partners on proper receiving, processing and stocking procedures, WMR and food rotation practices according to standards.
• Abides by and enforces all company policies and procedures, including but not limited to those designed to minimize shrink.
• Adhere to and promote established safety procedures.
• Ensure that unforgivable items are in stock at all times.
• Directly supervises the PetCoach Inventory Management.  Leads and coaches all store partners in providing guest service and performing their assigned task with the objective of achieving budgeted sales.
• Ensures RTV and Hazardous Waste processed are managed per policy.
• Communicate all situations and/or conditions that affect the store to the Pet Services Coach and/or Head Coach (e.g. guest complaints, item requests, inadequate inventory levels).
• Perform duties and assume responsibility as the Leader on Duty (LOD) as needed. 
• Provide prompt and courteous service to all guests by determining their needs, sharing product knowledge and suggesting he appropriate merchandise to satisfy their needs.
• Ensure the store is opened/ closed in accordance with established Policies and Procedures.
• Adhere to and promote established safety procedures.
• Perform all special or other projects as assigned.