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Hours Full-time, Part-time
Location 1800 Richmond Highway
Arlington, Virginia

About this job

This is the job description for CONV. SVC. MANAGER


JOB DESCRIPTION
Job Title: Convention Services Manager
Department: Sales
Company: Dimension Development
Reports To: Director of Catering
Supervises: N/A
Job Description Date: May 1, 2014
Job Purpose: This position is responsible for developing catering accounts, as sold, and former clients for the purpose of achieving assigned catering and associated room revenue goals as established in the hotel B-Plan. Additionally, this position is responsible for managing convention services to ensure a high degree of customer satisfaction, generate increased revenues, expand market share and nurture return business.
Job Responsibilities:
1. Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO’s and Convention Resumes. Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO’s and signed by authorized representative.
2. Ensures timely distribution of all BEO’s and Resumes to the appropriate departments and follows up on any questions.
3. Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
4. Verifies space requirements and meeting room set-up with the client, and ensures that public space needed is properly maintained and in good condition.
5. Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
6. Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
7. Reviews event sheets and works with appropriate departments to ensure quality and satisfaction.
8. Maintains positive guest and employee relations through prompt, precise, and courteous communication.
9. Other duties as assigned.
Job Skills:
1. Have computer skills to include word processing, spreadsheet, and familiarity with brand specific property
Management System(s).
2. Exercise excellent communication, presentation, organization, time management and listening skills.
3. Use analytical skills for measuring business potential and value to the hotel.
4. Interact with all levels of customers and hotel management.
Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.
Education Bachelor’s degree in business administration or sales and marketing preferred
Experience Minimum 3 years banquet or meeting planner experience; OR, equivalent combination of education and experience.
Licenses/Certifications None required
Management Activities: Check all that apply
Interview, select and train associates
Set and adjust associates’ rates of pay and hours of work
Direct the work of associates
Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in status
Handle associate complaints
Discipline associates
Plan the work
Determine the techniques to be used
Apportion the work among associates
Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold
Control the flow and distribution of materials or merchandise and supplies
Provide for the safety and security of the employees or the property
Plan and control the budget
Monitor or implement legal compliance measures
Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight.

Discretion & Independent Judgment: Answer all questions and provide multiple specific examples.
Question Answer (If yes, give multiple examples)
Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices? No
Does this position have authority to commit the employer in matters that have significant financial impact? No
Does this position have authority to waive or deviate from established policies and procedures without prior approval? No
Does this position have authority to negotiate and bind the company on significant matters? No
Is this position involved in planning long or short-term business objectives? No
Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances? No
Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed? No
Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job. Working Conditions: Indicate the environmental aspects of the job.
Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.
Additional physical & visual requirements (check all that apply) Additional working conditions (check all that apply)
Identify and distinguish colors X Outdoor weather conditions
Stand for long periods of time Extreme cold (non-weather)
X Walk extended distances Extreme heat (non-weather)
Lift/carry 6-25 lbs. Wet or humid conditions
Lift/carry 26-50 lbs. Near moving or mechanical parts
Lift/carry over 50 lbs. On high precarious places
Reach hands and arms in any direction With fumes or airborne particles
Kneel and/or stoop repeatedly Near toxic or caustic chemicals
Able to work overtime and irregular hours Near risk of electrical shock
Near loud noises
In areas of strong vibration
Other______________________________









































For HR Department Use Only
Final Job Title: Convention Services Manager Approved FLSA Status: Exempt
Approved Job Grade: Date Job Evaluated: May 1, 2014


I have been given the opportunity to review this position description and have discussed the requirements of the position with the hiring supervisor. I understand this position description represents the minimum performance requirements of the job.
Associate: ____________________________ Date: _______________

Supervisor: ____________________________ Date: _______________