Senior Houskeeper - Full-time

Macon Marriott City Center

This is a career opportunity with Interstate Hotels & Resorts.

ESSENTIAL FUNCTIONS:

Inspect all assigned guest rooms including special clean items and equipment daily to ensure quality service.  (30%)

Train and monitor housekeepers on their daily responsibilities to ensure house rules, safety rules, security procedures and housekeeping procedures and standards are understood and followed.  (20%)

Update housekeeping management on the progress and status of each area of responsibility; complete required forms and reports (i.e. room status, discrepancy, late check outs, etc.)  (15%)

Report safety hazards, theft of room items and items requiring repair to housekeeping management.  (10%)

Teach and monitor proper handling of guest and stairwells for cleanliness- daily.  (5%)

Inspect vending areas, storerooms and stairwells for cleanliness- daily.  (5%)

Notify laundry of linen requirements necessary to clean the early check out rooms. (5%)

Respond and comply with all guest requests, issues and problems to ensure customer satisfaction.  (5%)

Assist with daily cleaning of rooms during peak periods or in the absence of the regular housekeepers.  (5%)

Skills and Abilities:       Must have organizational skills to maintain linen closets

                                                and carts. Ability to read, write and verbally

                                                communicate in language understood by subordinates,

                                                guests and management. Must be able to verbally

                                                communicate problems to subordinate and direct

                                                resolution of problems.  Must possess skill to follow

                                                through for positive results. Must understand and

                                                monitor housekeeping room cleanliness standards. 

                                                Ability to teach others.  Must comprehend directions

                                                and assignments from management.

          No. of employees supervised:  Act as a lead worker in providing advice, counsel, training and assistance to a supervisor for 5 to 50 employees.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.