Inside Sales Support Specialist

FirstLight Home Care Franchising LLC. is seeking to fill a new position due to the ongoing growth and success of the company. The Account Coordinator will provide administrative support to the National Alliance team, National Alliance partners, new and existing franchise owners and their staff. This role is directly responsible for providing support to the Director of Healthcare Strategy on an as needed basis.
Job Responsibilities:
• Schedule New Owner Training post calls
• Contact National Alliances on a quarterly basis for account management
• Send credentialing on all new offices and as needed annually
• Assist owners in collecting office NPI numbers and enter into system
• Keep location listing current
• Keep Library information current: Master list, FACT sheets, Rate sheets and information in each alliance folder
• Send out updates on Alliances using CRM
• CRM- data entry, pulling reports
• Create a tracking spreadsheet to document which offices are contracted/credentialed with each alliance
• Assist owners with alliance issues
• Assist in completing RFI/Contracts with initial information
• Complete and maintain department reports
• All other job duties as assigned
Ideal Candidate Must Possess:
• Excellent attention to detail
• Strong organizational abilities
• Positive communication and interpersonal skills
• Ability to multi-task
• Excellent customer service skills
• Ability to problem solve
• Advanced experience with Microsoft Excel & Google Sheets
• Strong project planning, process improvement, and time management skills
Ideal Candidate Must be able to:
• Self-manage with clear direction from supervisor
• Perform multiple ongoing tasks
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Job Requirements
* 3 years advanced excel experience
* 3 process improvement experience
* 3 years administrative experience


Additional Information
This is a part-time position working 20-25 hours per week