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Customer Service Manager - N
| Hours | Full-time, Part-time |
|---|---|
| Location | Rockville, Maryland 20852 Rockville, Maryland |
About this job
PURPOSE OF THE JOB
The purpose of this job is to manage all sales and margin generating activities of the sales
associates within a store, ensuring that the sales floor is properly set and that the staff is properly
engaged to provide a great customer experience.
Achieving sales, margin, and EBITDA targets for the store
Main holder of "The Mic"
Proper scheduling of the sales floor with appropriate staff levels
Create a great customer experience, including any customer service issues, ensuring the sales floor is clean, organized, and ready for the customers
Provide ongoing coaching and feedback to all associates, manage completion of and timeliness on all GCU activities, plus annual performance reviews
Communicating with the Store Manager and Operations Manager
Assist the Operations team with large merchandising projects, including the execution of all in-store promotions
Take part in the interview process for all candidates that apply to the store. Onboard and train newly hired sales associates
Opening and closing of the store
Additional duties as assigned.