Guest Services Associates - Homewood Suites

Summary

Accommodates Guests of the hotel by performing the following duties:

Essential Duties and Responsibilities include the following:

• ONQpm CSA Curriculum-perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block
• Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, pickup/delivery to Airport at the request of the Guest and sells seasonal tickets when available  i.e. Hershey Park, etc. answers, screens, and routes calls.
• Supplies information to callers and records messages.
• Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.
• Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
• Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.
• Records and delivers all wake up calls.
• Drives a company van as needed.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
• Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
• General cleaning and up keep of the hotel to include
• Helping in the Laundry
• Breakfast set-up
• Attending to Guest needs
• Sell items from the Suite Shop which may include alcohol. 
• Attending to Guest needs
• Performs other duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities

Education and/or Experience

High School Diploma or General Education Degree (GED); or 1 year related experience and/or training in a similar capacity; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire

Valid PA Driver’s License