Customer Success Representative - Full-time / Part-time

The Customer Success Representative will support the diverse needs of the company's clients and serve as the primary point of contact for all business relations. The position will require working with clients to determine and understand needs, ensure day-to-day technical support is meeting expectations, and strategic technology direction is aligned with the clients' unique business needs. If you are comfortable wearing a variety of hats, thrive in a fast paced environment, and are comfortable holding conversations with C-level executives, you may be the Customer Success Manager that we are looking for.

Who we are looking for:

• Energetic people that love helping customers with technology issues
• Individuals that go the extra mile to help our clients be productive
• Team players willing to share ideas and work together
• Organized people able to learn new environments and technologies quickly
• Detail oriented individuals with low error levels

What we are looking for:

• Exceptional problem solving and analytical skills
• Awareness of business processes/operations and applying technologies to improve them
• Comfort speaking with business executives and owners at their level
• Knowledge of Microsoft desktop, server applications, small business network configurations, and security
• Experience prioritizing and meeting deadlines both individually and in cross-functional teams

Required Skills and Knowledge:

• Strong written and verbal communication skills
• Excellent dart throwing ability
• Strong analytical and problem solving skills
• Experience providing technical support in a business environment