Road Technician - Full-time

Who We Are

Hill Country Holdings (HCH), is the 34th largest furniture retailer in the U.S., and is the largest licensee and operator of Ashley Furniture HomeStores in the country. At HCH, we pride ourselves on excellence and uphold the Ashley Furniture brand while maintaining a culture that emphasizes our core values and close ties to our local communities. Our Purpose is to furnish the dreams of our Associates, Customers, and the Children in Our Communities. We are a driven team that has FUN and gets results!

Job Summary

The Road Service Technician has the ability to perform complex technical repairs and inspections in all aspects of furniture repair including case goods, upholstery, leather, motion products, and bedding within customer homes. Technicians are skilled in the latest furniture and upholstery repair techniques.

Duties and Responsibilities:

• Perform complex repairs and inspection in the warehouse, customer's home and in the stores as assigned and to company standards and procedures
• Must operate a vehicle daily
• Must follow company procedures for all vehicle operation, maintenance, and daily inspections
• Must examine products thoroughly for quality defects and/or delivery damages. All furniture must be left in showroom quality at our customer's homes at all times upon completion.
• Responsible for keeping the appropriate supplies, parts, and tools in vehicle at all times
• Responsible for all supply, parts, and tools maintenance and reporting of all lost/stolen/depleted items
• Maintain proper storage of chemicals and/or hazard materials at all times.
• Maintain a clean and safe work environment at all times
• Abide by all company, DOT, and OSHA safety regulations at all times.
• Responsible for taking clearly visibly photos of each item before and after repairs at each stop.
• Work with Customer Service on all part orders or any issues that arise while in customer homes.
• Responsible for leaving all customer homes, and store sites in the same or better condition as arrival, including cleaning up after repair, assisting customers/stores with any necessary furniture placement, and removing all recyclable materials for proper disposal.
• Properly and respectfully educate customers/stores on proper use and care of products.
• Complete all other tasks and duties as assigned.

What You Will Receive

The passion, excellence, and care our associates demonstrate serving customers are the cornerstone of our commitment to support them and add value to their lives.  HCH's obligation to its associates is demonstrated through a wide array of employee benefits that we believe improve the quality of our associates' lives such as:

• Retirement Planning with 401k
• Medical, Vision, and Dental Insurance
• An opportunity to grow! We promote from within and provide a career path for everyone on our team
• Generous Furniture discount
• Gym reimbursement
• Recognition for HCH Associates
• Tuition reimbursement

What We Need From You

• Technical repair skills for case goods, upholstery, leather and motion products.
• A minimum of three years' experience in furniture repair and school certification or apprenticeship is required.
• Good interpersonal and communication skills, professional appearance and a High School diploma or GED certificate.
• Must have and maintain a valid State Driver's License (state of residence), minimum liability automobile insurance required by state law, and a good driving record.
• Must have attention to detail and good organizational skills.
• Be a self-starter and a team player.