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Hours Full-time, Part-time
Location 12033 Rockville Pike
Rockville, Maryland

About this job

Counter Sales/Greeter/Runner

Opening Duties:

  • Set up soap and sanitizer buckets at each station
  • Ensure trash cans are clean of debris and lined with a new bag
  • Ensure floor is clean and swept and clean windows inside and out.
  • Ensure each station is stocked with necessary napkins, sauces, condiments and TOGO supplies
  • Clean and organize grab-n-go coolers and reassemble fountain drink equipment
  • Organize dry storage areas, including TOGO area
  • Communicate with MOD and write Fish specials on specials board
  • Turn TV’s and music on
  • Ensure lobby is clean and organized (including floors, walls, tables, chairs and booths, trash cans)
  • Ensure patio is clean and organized and set up umbrellas (weather permitting)
  • Clean, polish and ensure draft beer system is stocked and in working order
  • Stock wine glasses and beer cups
  • Count cash drawer (Counter Sales)
  • Place mats in entryway and in front of fountain machine and fill ice hopper

Shift Responsibilities:

  • Provide warm welcome to incoming patrons by opening the door and greeting each guest
  • Knowledgeable of current menu items and products including beer and wine selection
  • Guest ID is checked with EVERY alcohol sale
  • Communicate with guests any daily specials or promotional items
  • Ensure each guest receives a world-class experience by delivering food to the table in a timely and consistent manner, pre-bussing and bussing tables during the shift and engaging with the guests regularly throughout their visit
  • Anticipate and respond to customer concerns and/or complaints and bring any issues to the attention of the MOD with a sense of urgency
  • Check trash levels periodically and change when more than 2/3 full
  • Check beverage station (including ice hopper) and refill any product that is out of stock
  • Thanks guests as they leave and invite them back

Closing Responsibilities:

  • Sweep and clean lobby floor
  • Remove all sanitizer buckets and return to designated area
  • Clean, sanitize and organize all storage and shelving including grab-n-go cooler
  • Wipe down all sauce bottles and retail items
  • Break down beverage area and clean soda and drink nozzles.
  • Fill ice hopper

SET YOUR FELLOW TEAM MEMBERS UP FOR SUCCESS!  LEAVE THE RESTAURANT THE WAY YOU WOULD WANT IT WHEN YOU START YOUR SHIFT!