Global Security Operations Center Operator (Day & Grave)

Seeking a dynamic individual to join our Global Security Operations Center team.

*Must have SOC experience

Shift (40 hours):

-Day shift 8 - 4 pm

-Grave shift 12am- 8 am

$22.00 /hourly

Allied Universal provides unparalleled service, systems and solutions to the people and businesses of our communities, and is North America’s leading security services provider. Allied Universal, North America’s leading security services provider, is experiencing tremendous growth. For all full-time positions, we offer medical, dental, vision, flex spending, 401K, an anniversary bonus, and an on-the-spot recognition program.? We promote from within our company!?You can start with little, to no, security experience and become one of Allied Universal’s many success stories.

Apply to join the LARGEST SECURITY COMPANY in the United States! Job Description

The Global Security Operations Center Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactive or potentially impactive to business, the brand and or employees. The successful candidate will be a problem solver, possess critical thinking skills and be detail oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports headquarters and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.

RESPONSIBILITIES (Major Duties):

• The GSOC operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.
• The GSOC operator will respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio.
• The GSOC operator maintains various records of communications and events.
• Evaluate global incidents that may impact employees or offices and escalate accordingly to security management and subsequently to other business units within the company (HR, IT, EmpComm, Public Relations, Legal, Facilities, Country Leaders, etc.).
• Monitor executives’ travel and notify security management with potential risk.
• The GSOC operator communicates and disseminates information, using established communication vehicles, to key partners using best practices.
• Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices (medical record, personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
• The GSOC operator takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.
• The GSOC operator will act as a liaison between all departments and the Global Safety & Security team.
• Collaborate with other internal business units regarding incident reports related to theft, urgent terminations, medical incidents, asset management, etc.
• Manage the access control system alarms
• Monitor radio traffic of local and remote sites
• Create dispatch cases for every officer that is dispatched during your shift
• Recommend improvement and guidance to internal partners
• Initiate incident reports and work orders for situations that require one
• Evaluate ISOS Travel Notifications and alert travelers with potential impact
• Assist employees while on travel (Medical, Lost/stolen property, etc)
• Support company’s events (Tech Summit, Sales Conference, Summit, etc.)
• Check to ensure all Access Control, CCTV, and other tools are working properly
• Assist employees, security staff, vendors and requests as needed
• Makes all required notifications (Emergency Notification System and escalations).

SKILL REQUIREMENTS (To Perform Job Duties) :

• Ability to analyze problems, identify causes, and implement results oriented solutions
• Excellent organizational and time management ability. Must be competent and literate with computers.
• Must have the ability to develop and write clear and concise emails and memos
• Ability to handle high pressure situations and make sound decisions
• A professional demeanor, along with excellent customer service skills
• Ability to work independently while also being a team player

OTHER REQUIREMENTS:

• Current Guard Card
• 3-5 years of Global Security Operations Center Experience
• Must be knowledgeable of all client and company GSOC policies and procedures
• Must pass a preemployment background check
• Have a strong knowledge of security and emergency operations
• Possess a solid employment history demonstrating reliability and dependability
• Must successfully pass drug and alcohol screening
• Reliable means of transportation

Closing

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business.

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.

EOE/Minorities/Females/Vet/Disability
Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

*SAJ

#ZR