Lead - Night Audit - Full Time - Year Round - The Arrabelle - Vail, CO - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Lead Night Audit - Front Desk - Full Time - Year Round - The Arrabelle at Vail Square - Vail, CO

When you arrive at the Arrabelle, you will feel as if you truly belong. Opulent, yet inviting, no other hotel can combine the same level of luxury with the type of old-world charm that inspired so much of the Vail Valley we know today. Savor the lavish accommodations while reconnecting with the true spirit of one of America’s most iconic ski resorts.

The night auditor is responsible for providing genuine and authentic guest service according to RockResorts brand standards. The night auditor is also responsible for all closing reports for the hotel and the email distribution of such reports. The night auditor will complete all tasks each evening on the night auditor checklist and set the Arrabelle up for success for the following day. The night auditor is also responsible for solving all overnight guest issues to the satisfaction of the guest and to the hotels standards.

Essential Job Responsibilities include; but are not limited to:

• Accurately process nightly closing reports through LMS, Infogenesis and Universal Desktop
• Complete Flash for Hotel distribution
• Complete all parts of Night Audit checklist accurately and efficiently.
• Answer phone calls politely and efficiently to meet and exceed all guest needs and requests
• Ensure accurate check-in and checkout processes according to RockResorts brand standards]
• Creates accurate keys to guest rooms according to owner log and LMS reservations
• Completes all additional projects and tasks given by management
• Ability to sustain composure at all times and remain calm during difficult situations
• Complies with all Resort policies, procedures, and standards of operation
• Accurately and timely route all communications during emergency situations

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 150156