Client Care Support Coordinator

Objective:
The Client Care Support Coordinator is expected to perform a variety of administrative client care duties that support the Client Care Coordinator and Training Coordinator. 

Responsibilities:

• Work closely with the tRaining Coordinator and assist with all paperwork and client files to ensure a proper quality assurance process
• Work closely with Client Care Coordinator and assist with all paperwork for new clients
• Maintain ongoing communication with the Training Coordinator and Client Care Coordinator
• Maintain ongoing communication and consistent follow up with potential clients and families who have yet to commit to service
• Track and recognize both CAREGiver and client milestones (birthdays, anniversaries, accomplishments)
• Conduct client/CAREGiver introductions
• Demonstrate open and effective communication with the franchise owners, colleagues, CAREGivers, clients and family members
• Maintain regular attendance at the office to execute job responsibilities
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team

Knowledge, Skills, Abilities and Qualifications:

• High School Diploma minimum
• Office Experience
• Senior Care Experience
• Effective written and verbal communication
• Strong phone skills
• US Citizen or Green Card holder
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior acre industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues and the community
• Must have the ability to present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the ability to work weekends and evenings as required
• Must have te ability to perform duties in a professional office setting
• Must have the ability to work as part of a team

 

Each Home Instead franchise is independently owned and operated.