You might also like
in Waco, TX
Product Technician (PT) - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | 1425 S Valley Mills Drive Waco, Texas |
About this job
Basic Function
This position is responsible for merchandise handling such as loading, securing, delivering, setting up, trouble shooting, and demonstrating. Reviewing lease agreements is also occasionally required.
Reporting
Reports directly to the General Manager (or Sales Manager with GM direction)
Primary Responsibilities
- Provide customer service by utilizing You (our customer) Expect Satisfaction YES program
- The Acquisition and Maintenance of Customers
- Verify correct product and accessories for delivery or return
- Instruct customers in use of product when installing/delivery
- Ensure that all merchandise is clean and in operating condition prior to delivery
- Review necessary information sheets
- Load, secure and protect product in delivery vehicle
- Offload, install and demonstrate merchandise
- Ensure that delivery schedule is followed
- Deliver merchandise to customers’ homes and businesses-without additional damage
- Assist with merchandise returns-load and service product in vehicle
- Perform routine service calls and product exchanges
- Clean and certify merchandise in the Certification Zone for all items personally returned
- Maintaining the store’s warehouse in a neat and orderly manner
- Assist in maintaining the showroom floor as per company guidelines
- Safely operate delivery vehicle
- Document all vehicle movement on daily route sheets
- Conduct daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met
- Confirm customer identification, collect money and obtain customers’ signature on lease agreements
- Assist in field marketing programs as requested by store management
- Deliver prescribed company advertisements/flyers when in field (5 up 5 down)
- Other tasks as assigned by management
Position requires
Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds
Neatly groomed appearance
Good communication skills
Strong technical skills or working knowledge of electronic products
Good driving skills
Pre-employment
Successful reference check and verification, drug screen, criminal background, and MVR (driving record), a valid Driver’s License and compliance with the Company’s Driver Qualification Policy