Customer Accounts Advisor (CAA)

Basic Function

Assisting the Customer Accounts Department in lease agreement renewal.

Reporting

Reports directly to the Customer Accounts Manager

Primary Responsibilities

• Provide customer service by utilizing You (our customer) Expect Satisfaction YES program
• The Acquisition and Maintenance of Customers
• Direct immediate contact with customers who have not renewed their Lease agreement(s)
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Clean and certify merchandise in the Certification Zone for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Document all customer promises and update customer information in the store computer system
• Assist with merchandise returns and customer deliveries as directed by GM
• Perform responsibilities of the Customer Accounts Manager when directed
• Other tasks as assigned by management
• Safely operates company vehicle
• Load, secure and protect product in company vehicle
• Maintain updated customer information

Position requires

Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds

Good communication and interpersonal relationship skills

Strong telephone etiquette

Good organizational skills

Neatly groomed appearance

Good driving skills

Pre-employment

Successful reference check and verification, drug screen, criminal background, and MVR (driving record), a valid Driver’s License and compliance with the Company’s Driver Qualification Policy