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in Amarillo, TX
Customer Accounts Advisor (CAA) - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | 1705 Amarillo Blvd. East Amarillo, Texas |
About this job
Basic Function
Assisting the Customer Accounts Department in lease agreement renewal.
Reporting
Reports directly to the Customer Accounts Manager
Primary Responsibilities
- Provide customer service by utilizing You (our customer) Expect Satisfaction YES program
- The Acquisition and Maintenance of Customers
- Direct immediate contact with customers who have not renewed their Lease agreement(s)
- Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
- Clean and certify merchandise in the Certification Zone for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Document all customer promises and update customer information in the store computer system
- Assist with merchandise returns and customer deliveries as directed by GM
- Perform responsibilities of the Customer Accounts Manager when directed
- Other tasks as assigned by management
- Safely operates company vehicle
- Load, secure and protect product in company vehicle
- Maintain updated customer information
Position requires
Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds
Good communication and interpersonal relationship skills
Strong telephone etiquette
Good organizational skills
Neatly groomed appearance
Good driving skills
Pre-employment
Successful reference check and verification, drug screen, criminal background, and MVR (driving record), a valid Driver’s License and compliance with the Company’s Driver Qualification Policy