Service Leader - Part-time

SUMMARY OF POSITION: 

Achieves guest satisfaction through implementation of company policies, procedures, programs, and performance standards. Monitors compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment. 

POSITION ACTIVITIES AND TASKS: 

• Ensures that all guests are properly greeted, seated, and served. 
• Accountable for proper resolution of all guest complaints. 
• Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements. 
• Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness. 
• Trains employees during shift to guarantee proper and productive performance. 
• Takes responsibility and verifies that all menu items are prepared and served according to standards. 
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. 
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc. 
• Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls. 

JOB REQUIREMENTS 

PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS: 

• Extensive standing, without breaks. 
• Exposure to heat, steam, smoke, cold. 
• Reaching heights of approximately 6 feet and depths of 2 1/2 - 3 ft. 
• Must have high level of mobility/flexibility in space provided. 
• Must be able to fit through openings 30' wide. 
• Must be able to work irregular hours under heavy pressure/stress during busy times. 
• Bending, reaching, walking. 
• Communicating with guests. 
• Operating cash register. 
• Carrying trays of food products weighing about 20 pounds for distances up to 30 feet. 
• Lifting up to 50 pounds. 

EDUCATION LEVEL REQUIRED: 

• High school diploma; some college or degree preferred. 

EXPERIENCE REQUIRED: 

• At least six months prior experience in guest service capacity.