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in Clearwater, FL

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Hours Full-time, Part-time
Location Clearwater, FL
Clearwater, Florida

About this job

Customer Service Medical Representative 
Contract to Hire
SET TO START: Monday, April 23rd, 2018  
Pay Rate: $13 / Hour
Two Weeks of Training 9 AM to 6 PM
Work schedule after training is completed will be Monday to Friday from 10 AM to 7 PM
Occasional Saturdays as needed

About Integrity Staffing: We are the people putting people back to work. We are the leaders of the new normal and we have been since 1997. Providing jobs, solutions and a deep competence for a new economy. We supply the skills that propel life forward. We inspire individuals to find their third, fourth and their umpteenth gear. We are an engine of opportunity. We are the gateway from good to great.

Welcome to the new normal. Welcome to Integrity Staffing Solutions. Engine of Opportunity.

Our Client was founded in 1994, based in Dallas, Texas. They are a leading provider of home delivery medical supplies with multiple locations nationwide.
This is not a typical call center company, we accept candidates WITHOUT EXPERIENCE in the health industry with a great desire to learn and become an excellent asset to the company. Opportunities for growth within your reach.

Before you read the job description, do you meet the criteria?

Positive attitude, friendly personality, great phone etiquette, fast typing, proficient with computers, excellent attention to detail and an amazing attendance record.

Job Summary:

Handles all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. Provides cross-functional support of all business units to maintain up to date documentation and insurance for accurate processing and billing of patient services.

Responsibilities:

Obtains and process authorizations for reorders
Resolve patient issues and ensures accurate reorder processing via phone, document processing, medical record validation, CRM research, cross-functional collaboration, etc.
Ensures patients have all required medical documentation to permit billing of services as assigned
Maximizes patient base through retention efforts and cross-selling via phone
Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
Abides by all regulations, policies, procedures and standards.

Qualifications:

Minimum High School diploma or GED equivalent. One year of customer service experience in a call center preferred.
Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.

Position may require evening and weekend availability
Strong attention to detail, multi-tasking, communication, and organizational skills are essential
Exceptional phone and email etiquette

If you have the above experience and immediate availability, please apply NOW for consideration at integrityapplication.com.

Prior to placement, a nationwide background check and drug test must be successfully passed.

Call Center Assessments and Data Entry/Typing Assessments must be successfully passed prior to placement.

Integrity Staffing Solutions is an Equal Opportunity Employer

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