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lead service center specialist
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Wichita, KS Wichita, Kansas |
About this job
Serve as a lead in the department by assisting with training and quality coaching. Act as first line of escalation when Service Center Supervisor is not available. Support branch activity, internet help desks, and provide effective and professional written responses to chat and secure messaging. Process monthly and weekly reports, keep training materials up to date, and help with specialized issues to avoid transferring the call to another department. Required to take in-bound calls/chats and pr
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