Wireless Fraud Manager, Cost Analyst- Circuit Operations - St. Louis

Client Reference Code: 212704
JOB SCOPE:

Direct supervision of the MVNO (Mobile Virtual Network Operator) Wireless Toll Fraud product.
This position will be responsible for reducing expenses by managing and streamlining the fraud management system.
Expert Wireless knowledge is needed in order to supervise the overall issues that will arise on a daily basis regarding wireless phone fraud hacking and the ability to eliminate the fraud as quickly as possible.
This position will initially help with creating and setting up wireless fraud rules/alerts.



DUTIES AND RESPONSIBILITIES:

Problem solving skills and continuously reviewing and fine tuning fraud process and /or procedures to ensure little or no fraud is experienced.

Understanding the specific fields in the Call detail records will help determine the type of fraud.

Expertise in Methods and Procedures for handling each type of Wireless Fraud

Diverse knowledge in interpreting Call Detail Records (CDRs) in multiple formats to pinpoint suspected fraud issues and work with other departments to eliminate the source or the cause of the breach on the Mobile network

Direct supervision of Wireless Cost Analysts who will be responsible for MVNO (Mobile Virtual Network Operator) for entire Charter Spectrum Footprint.

Responsible for standing up theEnforce Plus Verizon Wireless Fraud Monitoring Tool system & Ericsson Risk Management System Fraud Monitoring Tool

Responsible for training, creating practices and procedures

Wireless Telephone Fraud manager will be responsible for creating rules and alarming inside of VZ Enforce Plus.
The rules need to alarm as quickly and accurately as possible to decrease fraud expense.

Ericsson Risk Management System Fraud Monitoring Tool will also be used in detecting telephone fraud which has a more robust system in catching fraudulent calls.

Effectively blend managerial skills with technical expertise to develop and motivate Cost Analysts to reach their highest potential.
Perform other duties as requested by manager.

BASIC/ MINIMUM QUALIFICATIONS:

Bachelor's degree in Business or technical or related field, or equivalent experience

7 years-Experience in Wireless/Mobile Telecommunications

7 years-Customer Service/Collections Experience

7 years-Fraud/Customer Service Experience

5 years-Supervisory Experience

ADDITIONAL REQUIREMENTS:

Analyze and interpret data in a detailed manner and communicate orally and in writing in a clear, concise and straightforward manner.

Communicate with all levels of management and company personnel and to handle multiple projects and tasks and maintain confidentiality.

Experience in Excel

Make decisions and solve problems while working under pressure and manage multiple projects at one time.

Prioritize and organize effectively and show judgment and to supervise and motivate others.

Knowledge of telecommunications products and services.

PREFERRED QUALIFICATIONS:

Knowledge in interrupting Call Detail Records of multiple kinds to pinpoint suspected fraud issues

Experience of telephony products and services, including all functions and related tasks in the area of telephony service delivery

Knowledge of telephony regulations for collections, telephony collections procedures

Comfortable with the use of ICOMS/CSG billing systems

Advanced knowledge of personal computer operation and software applications (i.e., spreadsheet, word processing)

WORKING CONDITIONS:

Office Environment

#LI-NO

Job Code : TWCFAU510 Mgr, Cost Analysis Exempt

212704BR